Inside Sales Manager - Durcon - Taylor, TX
(2025-05 - 2026-06)
Played a crucial role in driving client sales success by identifying and nurturing leads for the field sales team to close deals. Responsibilities included contacting customers about open bids, negotiating to secure purchase orders, and gathering market, competitive, and new bid/job information. Documented and reported on feedback and purchase orders resulting from bid follow-up, coordinated with Director of Sales & Marketing, Outside Sales Representative, Customer Service, and Estimating.
- Utilized Dodge Construction reports to develop market forecasts and gather relevant information
- Achieved monthly sales targets by following up with customers on quotes of $15,000 and above
- Identified and qualified leads through cold calling, emails, and creative lead-generation activities
- Fostered strong client relationships and supported existing customers to expand business
- Kept track of bid follow-up and purchase order activities and provided weekly reports
- Identified potential customer pricing discrepancies and reported them to Director of Sales & Marketing
- Documented market and competitive information obtained from customer communications
- Informed Director of Sales & Marketing and Outside Sales Representatives about new bid/job leads
- Scheduled and held weekly meetings with outside sales team to discuss customer account base and enhance bid follow up responses
- Made monthly order management follow up calls with customers to review backlog ship date requirements
- Collaborated with IT to develop automated systems for tracking bid follow-up activities
- Participated in ongoing training to enhance product knowledge
- Worked with marketing to create product presentations for customer education
- Established additional contacts at customer organizations
- Managed available promotional campaigns to ensure visibility of resources to all customers
- Maintained and updated CRM software Salesforce.com
- Maximized use of Microsoft Teams for communications
- Used Customer Relationship Management software such as Salesforce to ensure key customers were informed about projects and bidding opportunities
- Provided support for team at tradeshows or customer events when needed
Inside Sales Representative - CMC Construction - Round Rock, TX
(2024-08 - 2024-11)
Maintained office storefront by assisting customers seeking various construction materials and services. Hosted product demonstrations and educated customers on construction products to ensure they obtained correct supplies. Served as billing coordinator for outside sales representatives, tracking purchase orders and handling disputes.
- Maintained storefront displays and replenished stock for incoming customers
- Hosted demos and educated customers on different products used for construction services
- Tracked down POs to ensure payment by clients
- Handled quantity or pricing adjustments and disputes related to purchase orders
Inside Sales Representative 2 - HID Global - Austin, TX
(2022-01 - 2024-01)
Responsible for conducting outbound communications and campaigns with HID end users, key consultants, strategic business alliances and channel partners. Followed up on leads and prospective new customer inquiries, providing consistent product knowledge and unified messaging in a pre-sales capacity for HID Secure Issuance (SI BA) products and solutions. Played key role in supporting HID's Secure Issuance growth in North America.
- Provided strong telephone sales experience and sales techniques along with proactive outbound sales experience
- Generated opportunities by converting leads and responding to marketing generated campaigns
- Worked closely with Marketing and Field Sales Representatives
- Demonstrated strong product knowledge and ability to conduct Discovery calls
- Recorded sales activities to achieve KPI minimums
- Completed daily outbound sales activities to generate new business
Customer Service Advocate - HID Global - Austin, TX
(2021-09 - 2022-01)
Served as point of contact for Fargo, Pivclass/Codebench, Lumidigm, IDA, Digital Persona, Safe, EasyLobby, and WorkForce ID new orders, new subscriptions and renewals. Supported maintenance of Service Contracts including add-ons, extensions, terminations, autorenewals and processed IAM contract renewals. Built and maintained excellent relationships with customers both internal and external.
- Supported maintenance of Service Contracts: add ons, extensions, terminations, autorenewals and process IAM contract renewals by working with IAM Inside Sales Renewals Manager to resolve any issues
- Ensured customer information was accurate in CRM Salesforce.com
- Ensured EBS Oracle was set with accurate defaults for dedicated customer accounts
- Built knowledge of HID products and attended training as required
- Handled customer queries by phone and email via SF.com case management and escalated challenges to Customer Service Team Manager/Regional Sales Manager/Inside sales as appropriate
- Resolved pre-booking holds with customers and internal stakeholders
- Tracked orders through production life cycle and provided follow ups and responded to customer issues, inquiries, emails, and correspondence
- Contacted customers to validate information on purchase orders
- Coordinated with other departments to expedite or resolve customer orders, issues, and concerns
- Acted as point of contact for internal orders and proactively communicated order statuses to customers
- Accurately logged activities and correspondence in Salesforce
- Assisted in representing regional and/or global Customer Service teams on product planning activities
- Examined existing business processes and assisted in continuous improvement by learning complex systems and offering suggestions for improvement
- Provided internal support on order management systems and processes by identifying and troubleshooting issues
- Provided accountability for defined customers and/or regions
- Cross-trained Customer Service team members as appropriate
Order Entry Specialist - HID Global - Austin, TX
(2019-07 - 2020-02)
- Verified and validated information provided on purchase orders
- Ensured high level of order accuracy and met internal goals and service level agreements
- Escalated issues with clear and precise descriptions to Pending Team, Leads or Management level if needed
- Maintained customer files and kept them up to date
- Fostered and developed positive customer relationships by providing courteous, prompt and proactive service
Sales Support Specialist - ALK-Abello - Round Rock, TX
(2018-01 - 2019-06)
- Processed incoming sales requests via phone, fax, U.S. Mail, internet and email
- Submitted orders for processing and shipment
- Informed customers of order status, backorder issues and order receipt
- Expedited orders to meet customer needs
- Assisted customers in making purchases by providing information on promotions and new products
- Resolved issues and complaints according to supervisor guidelines
- Offered possible solutions such as credit, refund or exchange
- Interacted with outside sales force and acted as their office administration liaison
- Attended weekly meetings to discuss order accuracy, call monitoring and performance standards
