Mail Delivery - US Post Office - Bowie, Maryland
(2023-02 - 2023-12)
- Mail Sorting: Sequence and organize mail in a delivery tray prior to hitting the road.
- Route Delivery: Safely drive and deliver mail and packages on an established rural route.
- Customer Service: Sell stamps, money orders, and accept packages directly from customers along the route.
- Vehicle Operation: Drive a postal-owned vehicle or use a personal vehicle (if provided an allowance) to complete delivery.
- Lifting: Load and unload trays and parcels weighing up to 70 pounds.
Computer Tech - Big Byte Computers - Bowie, Maryland
(2006-12 - 2013)
Computer Technician Performed in-home warranty service throughout DC metro area. Repaired, serviced, and replaced parts, boards, and equipment for Dell, Compaq, Toshiba, Hewlett Packard, Packard Bell, and Xerox computers.
- Performed troubleshooting of personal computers and peripheral equipment, identifying problems and providing solutions
Computer Technician (Tier1, Tier2, ASMP Helpdesk) - DC Gov - Washington D.C
(2008-02 - 2013-06)
Basic troubleshooting for operating system, network, connectivity, standard and proprietary applications. Intermediate trouble shooting includes resolving calls related to user accounts, the full range of MS Office applications: Word, Excel, PowerPoint, Access, and Outlook. Laptop VPN configuration and support using Cisco products.
- Ensure each problem is resolved in a timely manner; Track tickets accordingly using Remedy standards and escalate or reassign as appropriate according to the SLA attainment
- Communicate problems in a nontechnical manner to customers with varying levels of expertise
- Provide technical support for the entire DC Gov staff on desktop computer issues (3500 Users)
- Administer active directory user and group accounts
- Setup email account on Ipads, IPhone and Andriod phones
- Provide city-wide telephone support for the enterprise applications with the Administrative services Modernization Program (ASMP) (Buyers version 7.1a SP 25 and Analysis 2.5 SP 10) of the Government of the District of Columbia
- Train government employees in proper procedures for the requisitioning and procurement of goods and services in PASS
- Train employees in documenting, reviewing, and approving staff in PeopleSoft Time and Labor
- Liaison agent for reassignment to the Tier 2 & 3 support desk
- Troubleshoot and reset password in PASS and PeopleSoft
- Platform applications: Exchange server 2003 & Windows XP Home and Professional
- Support applications: Remedy (ticketing); Avaya server (phone systems); and LANDesk (Remote access)
- On and off-site, phone, and email support
- Track support requests through the Remedy system while keeping an Inventory Database updated with current network devices
- Work with other team members to resolve issues above the PC Technicians ability level
- Setup new hardware, remove debris and disassemble old computers
- Image new systems using Symantec Ghost
- Diagnose and resolve problems in response to customer reported incidents, i.e. PC, printers, scanners, etc
- Research, evaluate, and provide feedback on problematic trends and patterns in customer support requirements
- Install, configure, troubleshoot and maintain customer hardware and software
Comm. Tech 2 - Comcast - Lanham, Maryland
(2007-05 - 2008-01)
Perform customer installations, requested and non-pay disconnects, and changes of service, while adhering to Comcast procedures and safe work practices, NEC and NESC requirements, and local ordinances in order to provide (or remove) services to the customer.
- Perform installation of the Comcast Online service and wireless equipment (Broadband)
- Install Network Interface Card or USB adapter and Comcast Online software
- Demonstrate online service and educate customer relevant to connecting to the service, home page, national and local content, web browsing using URL
Computer Technician - Microcenter/Manpower Professional - Fairfax, Virginia
(2007-02 - 2007-04)
- Identify, diagnose and document hardware failure or software problems on a variety of computer or computer-related equipment (such as printers or LCD-TV's)
- Recommend components/configurations and assemble customized computer systems
- Provide complete and accurate information for estimate approval and customer unit repair
- Complete assigned work orders (diagnostics, upgrades or builds) within established timeframes
- Understand and utilize technical manuals and support resources
- Achieve average work order sales and productivity standards
- Adhere to current policies and procedures
- Complete all service system transactions accurately
- Keep up-to-date on retail products, current technologies and service certifications required by ASP partners
- Maintain a clean and organized work area
- Perform other duties and tasks as assigned
Pharmacy Clerk - Giant Food - Bowie, Maryland
(2000-06 - 2007-01)
- Receive and process customer prescriptions
- Type prescription labels
- Assist re-stocking inventory
- Customer service representative for in-coming telephone calls
- Cashier
