Recovery Support Officer at INTRINSIC CARE (2022-11 – 2024-06)
- Provided Emotional and Practical Support: Offered day-to-day assistance, emotional reassurance, and companionship to individuals, helping them navigate challenges related to their mental health recovery journey.
- Assisted with Daily Living Activities: Supported service users in completing essential tasks such as cooking, cleaning, personal hygiene, and managing medications, fostering independence and daily routine.
- Encouraged Participation in Social and Therapeutic Activities: Organised and participated in activities like group games, creative sessions, or outings that promoted social engagement, built confidence, and reduced isolation.
- Collaborated with Care Teams: Worked closely with mental health professionals, social workers, and families to implement and follow care plans tailored to each individual's needs and recovery goals.
- Monitored Wellbeing and Reported Concerns: Observed and documented changes in service users' behaviour, mental state, and overall wellbeing, reporting any concerns promptly to the appropriate healthcare professionals.
Contracts Officer/Administrator (Temp) at C2C RAIL (2025-04 – 2025-05)
- Drafted, reviewed, and managed contracts related to infrastructure, maintenance, and service delivery agreements with suppliers, contractors, and third-party service providers. Ensured all contractual terms align with company policies and industry regulations.
- Maintained accurate contract records and ensured adherence to regulatory and legal requirements specific to the rail transport sector. This included monitoring contract milestones, renewals, amendments, and expirations.
- Acted as the primary point of contact for contract-related queries, facilitated clear communication between internal departments, contractors, and suppliers to ensure deliverables were met on time and to agreed standards.
- Tracked contract performance, budgets, and cost control measures to ensure value for money. Prepared regular reports and highlight any financial variances or issues requiring management attention.
Project Coordinator at THAMES WATER (2024-07 – 2024-12)
- Project & RAID Log Management: Managed weekly project plans and updated RAID logs on ADO and EPM, coordinated with risk and action owners to ensure timely resolution of risks and issues.
- Purchase Order & Approval Process: Facilitated purchase order approvals and managed the Shopping Cart request process, sending reminders to stakeholders as necessary.
- Meeting & Workshop Coordination: Scheduled, coordinated, and documented actions for weekly forums and workshops; managed responses and workshop recordings.
- SharePoint & Documentation Management: Organized SharePoint folders for program documentation, managed access approvals, and tracked updates for critical project documents.
- Stakeholder & Resource Management: Maintained the Stakeholder Database, updated the annual leave tracker, and coordinated weekly risk and dependencies review sessions.
Programme Management Office (PMO) Coordinator at LONDON FIRE BRIGADE (2023-08 – 2024-06)
- Managed the project functionality within the relevant system/tool for project and programme reporting and led on its future development to ensure it remained fit for purpose and relevant to the corporate project and programme management framework.
- Assisted the PMO Analyst with the management of the training function of the PMO when required.
- Managed the creation, on-going administration and maintenance of the SharePoint corporate project sites ensuring that they remained fit for purpose. Trained and advised project and programme managers on the use of these sites and monitored consistency across projects.
- Supported and maintained an appropriate online filing system in accordance with office policies and procedures, recommending changes as and when appropriate.
- Provided administrative support for corporate projects as directed by the PMO Analyst and PMO Manager.
Project Coordinator (Business Transformation Team) at MHS HOMES (2023-03 – 2023-08)
- Worked across all aspects of project delivery, understanding project scope, and assisting with requirement facilitation with a continuous focus on improved outcomes for the customer.
- Provided support the research phase of service design, used this to assist with the creation of the business case.
- Provided knowledge of performance data to aid project scoping and delivery.
- Assisted with the facilitation and delivery of key workshops across a number of projects.
- Ensured the quality of project documents and data analysis to align project integrity.
- Monitored project activities on an ongoing basis to ensure target dates/milestones were met.
- Escalated any risks, issues or concerns to the Project Manager and/or Business Improvement Manager where appropriate.
- Worked closely with the Change & Performance Analyst to develop the availability of performance information within our Business Intelligence platform.
Project Officer at HUMAN TISSUE AUTHORITY (2022-11 – 2023-02)
- Supported the maintenance and management of project plans, with workstream tasks clearly identified and tracked and resource requirements and usage effectively monitored.
- Supported regular and effective recording, updating, management and reporting of risks, assumptions, issues and dependencies (RAID) and the RAID log.
- Championed agile delivery processes and facilitating agile ceremonies (stand-ups and sprint planning)
- Assisted in coordination of activity on the projects and act as a point of contact for the projects, especially for external contacts and ensuring effective document control.
- Assisted with communication between both internal and external stakeholders.
Assistant Pastor/Church Administrator (Voluntary) at CHURCH OF GOD MISSION – THE GRACE PLACE (2014-03 – 2022-09)
- Coordinated the identification and management of all workers in their day-to-day administering of their duties.
- Managed data of all new persons who joined the church that enabled the successful house to house visitations.
- Facilitated the distribution of welfare packages in the form of groceries and fruits to members in need.
- Facilitated the visitations made to hospitals and health care centers for sick members from time to time.
- Provided pastoral assistance to the senior Pastor in ensuring that there was a seamless flow of church meetings or engagement.
