Customer Service Engineer - Kentro/VA - VA
(2024-11)
- Assisted with the installation and removal of over 1000 Desktops, Laptops
- Basic desktop hardware software support Onsite and remote
- Removal and installation of Network equipment Routers ands switches
- Usage of tools like Service Now Dbat, Big Fix, Office 365, and Active Directory
Customer Service Engineer - Take2Consulting/VA - VA
(2024-06 - 2024-11)
- Assisted with the installation and removal of over 1000 Desktops, Laptops
- Basic desktop hardware software support Onsite and remote
- Removal and installation of Network equipment Routers ands switches
- Usage of tools like Service Now Dbat, Big Fix, Office 365, and Active Directory
Reimaging Technician - Tek Systems
(2023-11 - 2023-12)
- Imaged and configured Laptops from Windows10 to Windows 11
- Setup and Installed Applications and printer drivers
Verifone Administrator - Beacon Hill Staffing – Travel Centers of America
(2022-03 - 2023-10)
- Loyalty, Rewards, Indoor and Outdoor EMV, and setup of Forecourt All remote
- Assisted stores and remote technician with the install and troubleshooting of POS Registers (Registers, Pin Pads, and Printers) Forecourt
- Coordinate with Cybera networking (PING, TRACERT, IPConfig,)and various Fueling Brand like Shell, Sinclair, Chevron, Exxon and payment processors like Fiserve/First data and Worldpay for support of payment and Gilbarco Fueling, PCI- DSS Visa MasterCard Debit Encryption Coordinate with with and payment and fuel support during down time and new store builds
IT Field Technician/POS Coordinator - Fikes Wholesale - Meridian, MS
(2016-03 - 2022-03)
- Basic Desktop Support Imaging Deployment Win7 and Win 10 line of Support for POS Registers (Verifone certified (VASC), Comdata Trendar, Wayne fueling, Gilbarco fueling. Shell, Chevron, Worldpay, First Data, PCI DSS Visa, MasterCard Debit Encryption
- Installation of the IT Hardware Software configuration of POS equipment Printers Routers, Switches, pdi desktop (XML HTML), PDI /Cybera Routers and TCP-IP Networking (PING, TRACERT, IPConfig, and Telnet)
- Coordinate and setup new store build's POS, Telecom (Internet for dsl cable and Phone) Back office equipment Rackspace setup
Installation Technician - Insight Global
(2016-01 - 2016-03)
- Install Windows based cabinet system for dispensing drugs in hospital
- Insured windows-based system was configured properly after installation of new cabinet
- Successful addition to hospital Domain and have the appropriate right and Privileges
- Ensure that the pharmacy is able to track the Healthcare Professional use of the system
- Ensure the system is secure working properly for HIPAA compliance purposes
Desktop Support Technician - Noxubee County School District
(2015-01 - 2016-01)
- Installation of computers, Printers, networking equipment added to the domain, insured the software was installed
- Troubleshoot trouble tickets created by school personnel for printer, Desktops, server's switches over the network
- Perform Preventive maintenance of the different computer, printer, networking equipment
PC Support Technician - Mainline (Anderson Regional Medical Center)
(2015-03 - 2015-04)
- Imaging, Installation, and Support of Desktop Systems, Thin Clients, Mini Desktop, and dragon mix
- Remote Desktop remote desktop, VM WARE, printers, AND Active Directory
- Diagnosed, repaired, preventive maintenance, training on Equipment
POS Field Service Technician - CompuCom - Meridian, MS
(2014-03 - 2014-10)
- Uninstalled, Installed, and troubleshooted All aspects of POS/Retail hardware/software, wireless handhelds, printers (Lexmark, Zebra, Windows 7, TCP/IP, MS Office)
- Cleaned, troubleshot, and replaced parts on servers, desktops, laptops, and printers
- Provide Tier 1 and escalating to internal and external teams to further resolve issues
- Diagnosed, repaired, preventive maintenance, training on POS Equipment, routers, desktops, server, switches and other electronic and electrical equipment, Verifone and Ingenico Readers
Security Officer/President SPFPA LOCAL 716 - SecuriGuard Inc - NAS Meridian, MS
(2005-12 - 2011-11)
- NAS Meridian, MS Security Officer
- Worked in teams when needed to get a task done within deadline
- Created reports and documented incidents in journals, logs using word, excel, etc
- Insured managements compliance with union contract & labor laws (schedules, breaks etc
- Insured member compliance with company handbook and labor harmony
Technical Support Representative - Client Logic - Starkville, MS
(2003-07 - 2004-02)
Listened to determine to customer issue, created a Service Request documenting client personal computer issue, and new work orders for parts and labor. Communicated, effectively using interpersonal skills to research and identify internal and external sources of information, keen attention to detail to resolve complaints from customers regarding personal computer performance issues and communicating the steps to improving the maintenance and operations of those systems.
Experience with identifying and resolving security threats such as viruses and malicious code (spyware, adware, and Trojans) and assisting the and educating the end-user in utilizing antivirus, adware, spyware utilities, patches, and others applications and the methods to rid and keep off of their system.
Lead Tape Operator - OAO TECHNOLOGY SOLUTIONS - Alpharetta, GA
(2001-01 - 2003-04)
- Worked within a tight schedule to get backup jobs done within a timely manner
- Organized and filed backup and archived tapes in the data center library with other team members when necessary at a Data Center
- Received and sent out Disaster Recovery to off sites by interfacing vendors and contractors
- Worked with EMC, STORAGE TEK, IBM EQUIPMENT and inventory software
