Anthony Lawrence

Sr. QA Engineer Seattle, WA 05/2020 –Present

Perform manual E2E tests scenarios for all the phone services supported by Outreach both through VOIP and imported phones (Scenarios: Calls, Kaia integration, recording, on-hold, submit log forms, transfers, coaching, 3rd party voice integration, governance and more) to ensure bug-free performance and improve user experience.
Plan, create, and manage automated E2E test scenarios and setup/teardown using Graphql, Outreach API, Twilio API, Cypress, Playwright, and Puppeteer
Responsible for test planning new or existing features and cover likely user scenarios
Reported bugs and feature tickets
Communicate with engineers/support on issues, edge cases, design reviews, and pair program sessions
Mentor engineers on common pattern solutions with Cypress test tool

QA Engineer Redmond, WA 09/2018 – 10/2019

Performed manual E2E test scenarios for all transaction types supported in Microsoft Store applications on Surface and Android devices (Scenarios: Business sales, quotes, online orders, Cash n Carry, and more) to ensure bug-free performance.
Tested purchase scenarios with VeriFone and Scanner hardware for Surface and Mobile devices
Performed backend verification with warehouse databases for sale scenarios using SQL commands.
Reported bugs and communicated to devs/engineers on issues found in Microsoft Store applications
Worked in project team of 20 team members.
Used Fiddler to capture, recompose, and analyze Http trafficking logs and verify REST API responses.
Created and updated test cases in preparation for upcoming software application
Responsible for analyzing technical specifications to create automation test cases and automation scripts.
Responsible for testing new functionality and fixing bugs by coordinating with product engineers.
Performed the tasks of executing test cases and testing web applications by using standard testing technologies and tools.
Responsible for preparing test plans and unit test cases by coordinating with software developers.

Software Test Engineer 2 Redmond, WA 05/2018 - 08/2018

Analyzed, triaged, and performed deep dives on telemetry data.
Communicated with multiple Windows teams on current issues.
Reported bugs on issues in Windows 10 preview builds as part of Windows Insiders Group.
Coordinated with team members on upcoming issues and provide advice for questions.
Tested and provided feedback on prototype software tools.

QA Lead Analyst Seattle, WA 11/2016 - 09/2017

Tested VUI/ASR/audio data for team Alexa Shopping Services (VANS)
Lead and test Echo, Dot, Fire TV, Tablet, and Alexa app for BVTs for Alexa shopping promotions
Created the BVT Report Template to contain all info in an easy-to-read format
Provided solutions to cut down BVT work in half and retain full test coverage
Submitted and tracked issue tickets to devs and engineers
Setup and lead ASR passes for Alexa Exclusive Deals, promotions and other daily tasks on SharePoint for QA team to test
Configured and managed completed ASR passes through dev tracking tools
Entrusted to lead, outline test plans and test cases for special projects for the team
Analyzed shopping telemetry data to make sound decisions.
Helped and lead the QA tasks for Amazon Prime Now Launch Day
Coordinated with marketing team to help prepare for upcoming promotions and events.

Nintendo Game Tester 2 Redmond, WA 05/2016 - 10/2016

Tested performance, environment, audio, and ad-hocing for various game titles
Checked translated text for correct spelling and grammar for various game titles
Wrote detailed bug reports for ease of reproduction
Set up test plans to cover areas of online interaction and system-link
Communicated with developers and software engineers on defects through email and skype
Coordinated with other testers for current or upcoming tasks
Credited Games: Yo-Kai Watch 2 Bony Spirits/Fleshy Souls

Test Associate Redmond, WA 08/2014- 02/2016

Performed black-box testing on all Xbox One games and apps in environment, audio, network, performance, localization, Xbox Smart-Glass and third-party mobile app interaction, and functionality for compatibility with new Xbox One Windows 8 and 10 OS system updates
Collected Fiddler logs for developers/software engineers for special tasks
Wrote up and collected bug logs with recordings, debuggers, and Fiddler data on TFS
Communicated with devs and software engineers on defects in person, email, and Skype
Applied certs on consoles through PC to run scripts, Fiddler and forced console to upload builds for grey-box testing
Edited and reviewed updated test plans and test cases as features developed
Operated as a lead and trainer for the Compatibility Team of 8 and coordinated with other teams sometimes consisting up to 20 testers to achieve the company’s goals

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