Creative Director, Tech Specialist, Producer, Audio Engineer
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Highly skilled and versatile Customer Service Specialist with 14+ years of experience delivering top-notch support across diverse industries. Experienced in troubleshooting, remote technical assistance, and providing seamless customer experiences. Proven ability to resolve issues efficiently, foster customer loyalty, and adapt to dynamic environments.
Barista, Cashier, Event Set Up/Take Down, Customer Service, Warehouse Worker - InstaWork - Los Angeles, CA and other major cities in the US
(2024-03)
Deliver exceptional customer service in various event and hospitality settings. Adapt quickly to diverse roles, ensuring client satisfaction. Maintain a professional and engaging demeanor across all assignments.
Webinar Facilitator - VentureWell - Remote
(2023-09)
Provide technical and customer support during live webinars. Troubleshoot technical issues, manage content delivery, and ensure a smooth participant experience. Collaborate with teams to maintain high standards of customer service for entrepreneurs.
A/V Technician for MGM Springfield - MGM Springfield - Springfield, Massachusetts
(2019-06 - 2022-09)
Provided vigilant maintenance of the property's many audio, lighting, and video devices. Provided technical support during events, ensuring seamless AV operations. Also handled clerical tasks such as inventory management and recordkeeping or servicing these devices and systems.
No Degree - Framingham State University (2011-08 - 2012-01)
AA - Business Management - Holyoke Community College (2013-08 - 2015-05)
