Project Manager - Impact Service Group, Ltd. - Ridgefield, CT
(2022-01)
- Manages the procurement cycle of HVAC repairs and maintenance for national retail clientele.
- Negotiates pricing, contracts, and preventative maintenance agreements with new and existing vendors.
- Places and follows up on emergency service calls and acts as the liaison between retail clients and vendors.
- Maintains accuracy of documents/data, completes invoice reconciliations, resolves discrepancies, and ensures quality assurance.
General Store Manager - The Aldo Group - West Nyack, NY
(2019-06 - 2021-06)
- Responsible for daily operations, high-volume customer service, profit-loss management, and driving sales goals.
- Ensured timely completion of administrative duties such as payroll, invoicing, and accounting procedures and all client required monthly management reports.
- Grew top line sales by 15% through coaching employees, implementing processes, and consistent follow up.
- Increased VOC (Voice of The Customer) feedback by 40%, providing a consistent, positive customer experience.
- Drove highest KPI's within the district through training and maintaining top talent and ensuring the brand standard was kept.
Guest Experience Manager - Century 21 Department Stores - Yonkers, NY
(2017-04 - 2019-06)
- Effectively managed a team of 35 employees, ensuring they provided outstanding service to guests, while building strong customer relationships and prioritizing sales goals.
- Increased employee/guest engagement from 71% to 86% resulting in a 90% average of CSAT (Customer Survey Assessment Tool) and #1 Company-wide with Mystery Shop Audits.
Operations Manager - Williams Lea Tag - New York, NY
(2007-01 - 2017-01)
- Managed the day-to-day operations of a client site location, provided office services, implemented standard procedures, and was responsible for the full spectrum of employee management, hiring, development, and training.
- Strategically handled team compensation, promotional/merit increases, while balancing employee rewards and department profitability.
- Maximized profitability through the effective utilization of assets and site resources and identified additional revenue opportunities, while maintaining strong customer relationships.
