Contact Center Engineer III - GM Financial
(2016-09)
- Managed Cisco Unified Contact Center Express (UCCX)
- Created and updated UCCX scripts
- Managed Cisco Unified Communications Manager (UCM)
- Managed Cisco Unity Connection.
- Troubleshooting of voice issues.
- Managed Infortel Select (ISI).
- Updated Avaya vectors.
Network Engineer (Voice & Data) - Technical Resource Group (Contract with Tetra Pak)
(2016-03 - 2016-07)
- Managed Cisco Unified Communications Manager (UCM)
- Managed Cisco Unity Connection.
- Managed Cisco Routers and Switches
- Troubleshooting of all the voice issues.
- Troubleshooting of LAN and WAN issues
Network Engineer (Voice & Data) - Tek Systems (Contract with Texas Health Resources)
(2015-07 - 2016-03)
- Managed Cisco Unified Communications Manager (UCM)
- Managed Cisco Unity Connection.
- Managed Cisco Unified Contact Center Express. (UCCX)
- Supported Cisco 79XX model phones.
- Managed Cisco Routers and Switches
- Troubleshooting of all the voice issues.
- Troubleshooting of LAN and WAN issues.
- Provided recommendations on Network and voice hardware.
- Provided recommendations on Network design.
Network Engineer (Voice & Data) - Associa
(2015-03 - 2015-07)
- Managed Cisco Unified Communications Manager (UCM)
- Managed Cisco Unity Connection.
- Managed Cisco Unified Contact Center Express. (UCCX)
- Supported Cisco 69XX, 79XX, 89XX, 99XX model phones.
- Migrated remote locations from legacy PBX systems to Cisco Unified Communications Manager.
- Managed Cisco Routers and Switches
- Troubleshooting of all the voice issues.
- Troubleshooting of LAN and WAN issues.
UC Engineer - Presidio
(2014-07 - 2015-03)
- Manage customers Cisco Unified Call Manager (UCM)
- Manage customers Cisco Unity connection
- Troubleshooting of VOIP issues.
Network Engineer (Voice & Data) - Air System Components
(2010-10 - 2014-07)
- Responsible for being the only VOIP engineer on the team.
- Managed Cisco Unified Communications Manager (UCM)
- Managed Cisco Communications Manager Express. (CME)
- Managed Cisco Unity Connection.
- Managed Cisco Unified Contact Center Express. (UCCX)
- Supported Cisco 69XX, 79XX, 89XX, 99XX model phones.
- Migrated remote locations from legacy PBX systems to Cisco Unified Communications Manager.
- Managed Cisco Routers and Switches
- Troubleshooting of all the voice issues.
- Troubleshooting of LAN and WAN issues.
- Upgraded network infrastructure at multiple locations.
- Upgraded CUCM and Unity connection from 7.x to 8.X.
- Setup Cisco UCS C210 to host Cisco UC servers (UCM, Unity, UCCX).
Systems Specialist II - Citigroup
(2009-12 - 2010-10)
- Managed Cisco routers.
- Managed Cisco Catalyst switches with both CatOS and Cisco IOS.
- Perform remote troubleshooting of LAN/WAN issues.
Network Operation Center Engineer - INX Inc.
(2007-07 - 2009-12)
- Made daily changes in Cisco Unified Call Manager (UCM)
- Troubleshooting of VOIP issues.
- Configure and maintain Cisco switches and routers.
- Perform remote troubleshooting of LAN/WAN issues.
- Assist and teach other engineers to configure Cisco Call Manager, Unity, routers and switches.
Technical Support Engineer I - AT&T
(2007-01 - 2007-07)
- Managed customer's premises Internet router.
- Used expertise in isolating where problems occurred with the customers Internet access.
- Assisted customers in basic troubleshooting procedures of their WAN connections.
- Provided fist level support for legacy SBCIS business customers.
Cryptologic Technician Maintenance - US Navy
(1999-08 - 2005-08)
- Top Secret/SCI Security Clearance with CI Polygraph.
- Provided Installation and Maintenance of various Cisco Routers and Switches.
