Director of Operations at PalAmerican Security (2025-02 – Present)
Oversee day-to-day operational functions, for multiple states including Illinois, Indiana and Wisconsin ensuring efficiency, consistency, and alignment with the company's business goals.
- Identify operational gaps and implement scalable process improvements
- Establish and maintain operational documentation, controls, and standard operating procedures
- Manage, mentor, and develop operations teams and security analyst (with a strong focus on analytics)
- Translate leadership strategy into actionable operational that support growth and modernization
- Respond to requests for proposals (RFP) and security risk assessment. Generate proposals including budget and staffing
- Develop and monitor operational metrics and KPIs, using data to inform decisions and report to leadership
- Ensure compliance are maintained in the region
Director of Operations/Security Director at Allied Universal Security/SOS Security (2019-10 – 2025-02)
- Manage the largest AUS portfolio in the Midwest
- Manage vehicle patrols, exterior patrols (walking and stationary), and static building security
- Manage 3 Account Managers, 5 Assistant Account Managers, 14 Supervisors, and over 200 officers
- Developed and improved training methods with focus on public safety and officer awareness
- Created emergency plans and procedures
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident reports
- Established effective security policies and monitored implementation
- Completed payroll, reports and all documentation for operations and administration
- Oversaw team of security officers and managed scheduling and performance evaluations
- Collaborated with building owners to determine needs and make proactive adjustments to meet changing demands
- Improved security awareness by holding workshops
- Detailed security-related incidents into reports for dissemination to upper management
- Work with local, state and federal law enforcement agencies to ensure the safety of VIP's and the public
- Authorized entrance papers and granted or denied entrance to building
- Implemented a uniform and post appearance standard which exceeded company and client standards
- Interviewed and hired new staff for job openings
- Assessed ongoing risk factors and suggested improvements to property management
- Monitored property and investigated areas of suspicion
- Guided periodic property safety inspections and oversaw remedial action for potential hazards
Security Director/Manager at Titan Security (2018-01 – 2019-02)
Account Manager at Allied Universal Security (2017-02 – 2018-01)
Field Operations Manager, Director of Security at Whelan Security Service (2014-07 – 2017-02)
Assistant Account Manager at Allied Universal/Barton (2012-01 – 2014-07)
Field Service Manager/Director of Security at Securitas Security Services USA, Inc (2007-04 – 2012-01)
