Antoinette Williams

Dependable and service-focused Delivery Driver motivated to deliver consistent, prompt and courteous service. Reliable and energetic professional provides prompt, seamless access to supply. Veteran driver over more than 30 years delivers energetic approach to meeting expectations.

Delivery Driver at Uber Eats (2017-03 – Present)

• Transported and safely delivered items to prevent damage or loss.
• Navigated routes with relevant map programs and GPS systems.
• Handled merchandise in accordance with product handling standards.
• Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
• Obeyed traffic laws and follow established traffic and transportation procedures.
• Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
• Delivered rush merchandise on tight schedules to meet customer targets.

Accounts Receivable Specialist at University of Pennsylvania/Penn Care @ Home (2016-02 – 2019-08)

• Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
• Generated, mailed and monitored invoices.
• Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
• Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
• Processed new customer forms to set up accounts in system.
• Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.

Reimbursement Specialist at MD Integrated Medical Management (Temp Agency) (2013-10 – 2016-02)

• Maintained confidentiality and integrity of patient data.
• Drafted documents based on payer guidelines and submitted to necessary parties.
• Reviewed uninsured accounts, verifying medical assistance application process, charity care application and drug replacement program availability.
• Worked with billing department to reduce contract implementation errors.
• Researched rejections, investigating problems to appeal claims.

CERTIFICATE in EPIC TRAINING – UPHS (2017-02)

Associate of Applied Science in Early Childhood Education – Baltimore City College (1997-12)