Antonia T. Ard

Experienced in medical billing and coding, particularly with Texas Health, Life, and Accident Insurance coverage. Strong attention to detail, initiative, and customer service orientation. Proficient in forms management, record documentation, typing, and proofreading. Exceptional communication skills, with a desire to learn and expand knowledge in higher administrative roles.

Remote Customer Service Lead - Ard Dynasty - Houston, TX

(2021-04 - 2025-02)

• Lead a team to address customer inquiries, complaints, and provide information about products and services.
• Facilitate orders, handle returns, and resolve product feature issues.
• Ensure clarity in handling product reservations and customer service communications.

HIM Coder - Healthcare Support - Houston, TX

(2020-02 - 2021-04)

• Assign procedures and diagnostic codes to medical records for prosthetic patients.
• Review patient records to ensure accurate and compliant coding and sequencing, based on medical documentation.
• Focus on accuracy for reimbursement and compliance purposes, including familiarity with Texas Health, Life, and Accident Insurance billing procedures.

Patient Account Representative - Action Physical Therapy - Houston, TX

(2015-08 - 2020-02)

• Verifying patient insurance coverage, including Texas Health, Life, and Accident Insurance policies.
• Managing up to seven clinics' patient accounts, processing billing and authorizations.
• Handling patient refunds, insurance follow-ups, and overseeing delinquent accounts.
• Posting payments and resolving unpaid claims with the insurance company.

HIM Tech - Houston Hospital for Specialized Surgery - Houston, TX

(2015-02 - 2015-06)

• Managed patient medical records including ensuring accuracy of documentation, filing, and scanning.
• Handled medical chart audits, ensuring timely and correct release of information.

Medical Biller/Coder - The Medical Executives - Houston, TX

(2013-05 - 2014-07)

• Responsible for entering and coding patient services in compliance with insurance requirements, including Texas Health, Life, and Accident Insurance.
• Ensured timely submission of claims, documentation of services, and collection efforts.

Human Resource Specialist - U.S. Army - Fort Campbell, KY

(2009-01 - 2011-02)

• Administered human resource functions such as personnel reassignment, life insurance coordination, and injury notifications.
• Processed forms and managed eligibility for promotions, assignments, and other HR functions.

Diploma - Medical Insurance Billing and Coding (MIBC) - Everest Institute, Hobby Campus (2013)

Certificate Training - Human Resource Specialist, Typing, and Records Management - U.S. Army, Fort Jackson (2008)

High School Diploma - Huntsville High School (2008-06)