Antonio Medina

Build instant trust with stressed homeowners by listening with empathy and talking them through plumbing and HVAC emergencies. Maintain high service standards while managing a high volume of inbound phone calls, emails, and chats.

Utilize

ServiceTitan daily to book jobs, log accurate notes, and maintain precise customer histories.

Customer Concierge - Anderson Plumbing, Heating & Air - El Cajon

(2024-09)

• Build instant trust with stressed homeowners by listening with empathy and talking them through plumbing and HVAC emergencies.
• Maintain high service standards while managing a high volume of inbound phone calls, emails, and chats.
• Utilize ServiceTitan daily to book jobs, log accurate notes, and maintain precise customer histories.

Scheduling Coordinator - Cleanology - San Diego

(2020-06 - 2024-09)

• Converted incoming calls and online requests into confirmed appointments.
• Handled client questions, quotes, and scheduling changes politely and quickly.
• Assign cleaners to jobs based on location, availability, and specific client preferences or requests.

Bachelor's - Marketing - Western Governors University (2023-08 - 2027-06)