Commercial & Sales Operations Specialist
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I’m a bilingual (English/Spanish) commercial operations professional with experience leading sales administration, customer service, and cross‑functional coordination. My background includes managing client relationships, improving operational processes, and supporting sales teams with accurate reporting, order management, and CRM/ERP discipline. I’m detail‑oriented, organized, and focused on delivering a smooth customer experience from inquiry to post‑sale support.
I thrive in structured, professional environments where reliability, communication, and accountability matter.
Commercial & Country Manager – Del Monte
Oct 2012 – Dec 2015
Led national commercial operations, managed sales administration, forecasting, pricing, and customer relationships. Strengthened distributor performance and improved operational discipline across sales and logistics teams.
Commercial & Country Manager – Sigma Alimentos
Sep 2010 – Aug 2012
Oversaw commercial operations, pricing, and profitability. Improved EBITDA, optimized pricing, and enhanced customer and distributor relationships through structured processes and accountability.
Sales & Customer Support (U.S. Experience – 2024 to Present)
Mayfield Heights, OH
Gained hands-on experience supporting customers, managing orders, preparing quotes, and coordinating with sales and operations teams. Provided bilingual (EN/ES) communication, issue resolution, and accurate data entry in CRM/ERP systems.
University of Wexford — June 2001
Focused on commercial strategy, market analysis, and business operations. Built a strong foundation in sales, customer relations, and organizational management.
Cuyahoga Community College — December 2025
Completed advanced English language studies after relocating to the United States. Strengthened communication skills for professional, customer-facing, and cross‑functional environments.
