Customer Service Excellence
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Skilled and educated individual with several years of experience assistance of implementing treatment plans for children, adolescents & adults, with the ability to collaborate with psychiatrists & nurses to provide guidance and support to individuals. Dedicated to maintaining a consistent level of care. Seeking a position that utilizes my many skills and experience in providing services and an excellent quality of care for an organization. Authorized to work in the US for any employer
LEAD HIM Coordinator - Perimeter Behavioral Hospital - Garland, TX
(2022-03 - 2026-03)
Responsible for carrying out the activities of the Health Information/Medical Records Department in the maintenance of all patient information, ensuring compliance with all state and federal laws, rules/regulations of the JCAHO standards for the quality of patient care.
Mental Health Technician - Perimeter Behavioral Health - Garland, TX
(2021-04 - 2022-03)
Providing direct care under the supervision of a registered nurse. Ensuring the provision of a safe/therapeutic milieu, crisis intervention and activities of daily life for children & adolescents.
Medical Records Analyst - Mayhill Hospital - Denton, TX
(2019-01 - 2021-03)
Responsible for carrying out the activities of the Health Information/Medical Records Department in the maintenance of all patient medical records information, ensuring compliance with all state and federal laws, rules/regulations of the licensing agencies and within JCAHO standards for the quality of patient care.
Mental Health Technician - Mayhill Hospital - Denton, TX
(2016-05 - 2019-01)
Functions as an active part of the treatment team, providing continuous care, supervision, interaction, and role modeling to patients under the direction of the Registered Nurse.
Mental Health Technician - UBH - Denton, TX
(2014-08 - 2016-01)
Provides direct patient care under the supervision of a registered nurse. Primary responsibilities include the provision of a safe and therapeutic milieu, crisis intervention and activities of daily life. Demonstrates flexibility for reassignments to units providing care to varied populations including but not limited to children, adolescents, adults, seniors, and dually diagnosed and trauma patients
Customer Service Representative - Torchmark Corporations - McKinney, TX
(2013-01 - 2014-08)
Provide customer service by explaining policy coverage, claim status and assisting with claim payments or other policy information to policy holders and/or third parties. Processing policy holder and provider request from correspondence, phone calls and emails. Review and maintain new and advised procedures regarding policy information. Maintain department standards for number of calls, average handling and time management.
Intake/Case Management - Metro Dallas Homeless Alliance - Dallas, TX
(2008-09 - 2011-11)
Assisted in providing a safe and welcoming guest experience. Personally interacted with individuals to ensure they had access to onsite services such as meals, showers, and personal care. Conducted intake, case management studies, and partner services
Social Services/ Counseling: Family Service Worker - Head Start Program - Waco, TX
Provided social services for children enrolled in the Head Start Program. Established community liaisons to help families in need of housing, counseling and family relationships. Monitored behavior and progress of the child, participated in parent teacher meetings, and arranged all state required health examinations and immunizations.
Mental Health -Youth Counselor - Mental Health Organization - Waco, TX
Provided counseling for sex offenders and individuals with defiant behaviors from ages 13-17. Monitored the weekly progress of the clients, lead group sessions, assisted parents with intervention techniques, and provided support for off site field trips and appointments
Education- Pre K Teacher/Assistant - Education Organization - Waco, TX
Instructed children from ages of 3-5. Implementation of educational curriculum, child assessment record and family needs.
Associates-Certificate - Mental Health-Youth Counseling - McLennan Community College (1999-12 - 2001-05)
Diploma - Simeon High School (1989-09 - 1992-05)
