Antwaun Underwood

Customer-focused professional with experience in technical support, retail sales, and customer service. Skilled in troubleshooting, active listening, clear communication, transaction processing, and resolving customer issues.

Business

Administration background with coursework in financial accounting, managerial economics, business statistics, and marketing. Seeking to contribute strong problem-solving, relationship-building, and service skills in a customer-facing or banking environment.

Help Desk at Revealing Truth (2023-04 – 2025-12)

• Provided first-line technical support for hardware, software, and network issues across Windows and macOS environments.
• Troubleshot and resolved end-user issues by phone, email, and ticketing system using empathy, active listening, and clear communication.
• Managed the ticket lifecycle by prioritizing, escalating, and following up on incidents to ensure timely resolution and high customer satisfaction.
• Documented solutions and maintained knowledgebase articles to streamline troubleshooting and reduce repeat incidents.

Sales Associate at Five Below (2023-06 – 2024-04)

• Provided friendly, efficient customer service in a fast-paced retail environment, processing approximately 40–60 transactions daily and supporting sales targets.
• Recommended add-on products and promotions, contributing to improved average transaction value and meeting weekly sales goals.
• Maintained merchandising and inventory standards by executing planograms, restocking shelves, and performing shrink-prevention checks.
• Assisted in training new team members on POS operations, customer service best practices, and store procedures.

Business Administration in Business Administration – Southeastern University (2023-08 – 2026-03)