Anudeep Alapati

Technical Operations Analyst with around 11 years of expertise in incident management, real-time platform monitoring, on-call support, and operational stability. Adept at triaging critical incidents, conducting Root Cause Analyses (RCAs), and driving proactive monitoring strategies to enhance system resilience. Demonstrated proficiency in Grafana, Splunk, CloudWatch, AppDynamics, and ElasticSearch, leveraging these tools to optimize platform observability, automate alerting mechanisms, and ensure continuous service reliability.

• Extensive experience in triaging and resolving Sev1 & Sev2 incidents, conducting Root Cause Analysis (RCA) and post-mortem retrospectives, and implementing corrective actions to prevent recurrence.
• Proven ability to manage critical incident escalations, ensuring swift resolution and minimal operational impact through structured triage and prioritization processes.
• Configures and manages Grafana, Splunk, CloudWatch, AppDynamics, and ElasticSearch, ensuring real-time platform health monitoring and proactive issue detection.
• Develops and refines alerting mechanisms and event correlation strategies, reducing false positives, improving incident detection accuracy, and accelerating response times.
• Implements log filtering, aggregation, and anomaly detection techniques using Splunk, CloudWatch, and OpsGenie, enabling faster root cause identification and troubleshooting.
• Facilitates risk assessments, impact analysis, and change approval processes, ensuring SOC Audit Compliance and seamless deployment of upgrades while minimizing service disruptions.
• Leads disaster recovery (DR) planning and execution, conducting failover testing and resiliency drills to validate system redundancy and ensure business continuity.
• Automates incident tracking, RCA documentation, and operational analytics, providing real-time performance insights and continuous service improvements.
• Generates monthly operational reports, SSL certificate expiration audits, and SLA compliance metrics, ensuring regulatory adherence and proactive risk mitigation.
• Implements workflow automation in incident logging, alert management, and triage processes, improving operational efficiency and reducing manual intervention.
• Works closely with DevOps, Client Operations, and Product Architecture teams to streamline incident resolution workflows and optimize platform reliability.
• Monitors system performance and stability, proactively addressing latency and degradation issues to ensure uptime SLAs are consistently met.
• Supports audit readiness, vulnerability management, and security compliance initiatives, strengthening system resilience against operational risks.
• Conducts technical training workshops, knowledge-sharing sessions, and mentorship programs, enhancing team proficiency in incident resolution and monitoring tool optimization.
• Develops standard operating procedures (SOPs), knowledge base articles, and training materials, improving incident response efficiency and onboarding effectiveness.
• Configures OpsGenie escalation trees and alerting workflows, ensuring structured response coordination and incident prioritization.
• incident pattern analysis and RCA trend tracking, identifying recurring issues and implementing process improvements to enhance platform stability.

B. Tech in computer Science Engineering