Victim/Witness Specialist - Victim Advocate - 12th JD District Attorney Office - 601 Main Street
(2024-08 - 2026-06)
District Attorney's Office
- Provided crisis intervention, emotional support, and advocacy services to victims and witnesses throughout the criminal justice process.
- Maintained regular communication with victims regarding case status, court proceedings, and available resources.
- Coordinated witness appearances and scheduling for hearings, trials, and other court proceedings.
- Assisted victims with completing restitution, compensation, and protective order applications.
- Conducted needs assessments and connected victims with community resources, counseling services, shelters, and other support programs.
- Collaborated with prosecutors, law enforcement agencies, and community organizations to ensure victim rights were upheld.
- Prepared victims and witnesses for court appearances by explaining legal procedures and expectations.
- Maintained confidential case records and documentation in compliance with state laws and office policies.
- Accompanied victims during interviews, hearings, and trials to provide support and advocacy.
- Managed multiple cases simultaneously while prioritizing urgent victim needs and court deadlines.
Clinic & Billing Specialist - Progyny - 1359 Broadway, 2nd Floor New York, New York 10018
(2023-07 - 2024-07)
- Manage a high volume of provider and member calls and e-mails.
- Research and resolve billing discrepancies to enable accurate billing.
- Assist with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provide excellent customer service, developing and maintaining client relationships.
- Monitor customer accounts to identify and rectify billing issues.
- Review, research and analyze complex fertility related claims by navigating multiple systems and platforms
- Accurately capture the data/information for process (prior authorizations, benefits)
- Explain financial responsibility as it relates to member deductible, coinsurance, and out of pocket max
- Review denied claims and submit tickets for correct processing
Pharmacy Technician Specialist - Friday Health Plans - Alamosa, CO
(2021-09 - 2023-07)
- Helping members, providers, and pharmacies with questions or problems relating to prescriptions, processing issues, drug formulary, and coverage of medications.
- Manage all pharmacy inquires from potential members, current members, pharmacies, and pharmacy benefit managers.
- Coordinate with pharmacies to process claims and calculate correct co-pay information for members.
- Utilize all computer platforms used for pharmacy department.
- Answer voicemails and emails regarding pharmacy issues.
- Display consistent positive attitude towards customers, peers, and other personnel, even during high stress situations.
- Handle high call volume
- Log all calls, emails, and inquires in HRP.
- Participate in cross training in other departments in need.
Pharmacy Technician - San Luis Valley Health - Alamosa, CO
(2021-02 - 2021-08)
- Answered incoming phone calls and addressed questions from healthcare providers.
- Calculated dosage, filled prescriptions, and compounded medications
- Calculated dosages for infusions and IVs.
- Preparation of sterile and non-sterile compounds.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured and compounded medications following standard procedures.
- Managed opening and closing duties for pharmacy.
- Delivering medications to the nursing stations, operating rooms, and emergency department.
- Ensuring cash carts were supplied and updated.
- Making trays and kits. (Crash carts, eye kits, epidural kits)
- Verified safe and secure storage of medications and hospital supplies to minimize loss and accidents.
- Filled prescriptions for patients admitted to the hospital.
Barista - Safeway - Starbucks - Alamosa, CO
(2014-08 - 2021-02)
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
- Helped management keep adequate supply on hand by notifying of shortages.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
