Apolinar Sanchez IV

Hallmark University bachelor's graduate with 2 years of education in Cybersecurity, Networking, Operating Systems, and JavaScript. Experienced in Troubleshooting and resolving tickets effectively in a timely manner. Excellent in both time management and problem-solving, and willing to work and adapt to any given situation.

PC Support Technician (Contractor) at Noveon Magnetics (2026-04 – 2026-08)

Build, upgrade, and repair desktop computers, laptops, and printers. Replace broken parts like hard drives and connect peripheral devices. Install and update operating systems (like Windows), re-image PCs, and remove viruses or spyware. Respond to help desk requests, answer questions, reset passwords, and guide users through simple fix steps.

• Refurbished and registered new laptop devices with new google accounts within company Active Directory Domain policies.
• Resolved 20+ routine tickets weekly regarding various hardware and software issues, troubleshooting failing external devices, resetting passwords and unlocking accounts via Active Directory Domain Services.
• Onboarded up to 5 or more new employees efficiently every week.
• Performed effective troubleshooting breaking down the problem and explaining the technical issues in plain English, helping users understand simple or complex issues through short and simple explanations.

Cashier at Rudy's Country Store and BBQ (2019-07 – 2022-05)

Welcome customers and help determine their orders to serve and satisfy their customer needs effectively. Manage time effectively and prioritize tasks helping kitchen staff when needed, cleaning countertops and dining hall, and arranging eating orders neatly to serve customers.

• I fully trained 4 fresh new lasting employees for cashier duty and food prepping in the kitchen
• Accomplished raising sales to an all-time high of over $10,000 daily.
• Cleaned and brought restaurant sanitation standards to oblige and pass health inspections with flying colors.
• De-escalated unhappy customer situations with a calm, patient, and great attitude by listening and assisting customers with unfortunate services and mistakes.

Pizza Delivery Driver at Domino's Pizza (2023-03 – 2025-08)

Deliver products by car to customer locations and operate all in-store equipment including POS systems. Receive and process telephone orders and clean equipment and facility every day. Must have verbal, writing, and telephone skills to take and process orders.

• Delivered and handled in-store orders with an order accuracy of 95% and above to restaurant standards.
• Accomplished fast and efficient delivery times to more than 90% of customers while following driving safety laws.
• Provided efficient customer service by resolving mistaken errors in online ordering, customer refunds from dissatisfaction, and de-escalated angry customer issues.

Bachelor of Science in Information Systems – Hallmark University (2024-12)

Hallmark Character Education Program (HCEP) – Hallmark University

Associate of Fine Arts – Memorial Early College High School (2020-05)