April Kantosky

Managed customer credit accounts across retail, team, and international channels, ensuring accurate assessment of creditworthiness. Reviewed and processed credit applications in alignment with company policies. Analyzed financial statements to determine appropriate credit limits for new and existing customers.

Credit Manager - Russell Brands, Spalding and Spalding AAI - Fruit of the Loom - Bowling Green, KY

(2024-04 - 2026-04)

• Managed customer credit accounts across retail, team, and international channels, ensuring accurate assessment of creditworthiness.
• Reviewed and processed credit applications in alignment with company policies.
• Analyzed financial statements to determine appropriate credit limits for new and existing customers.
• Conducted periodic credit reviews and set or adjusted credit limits based on risk assessments.
• Communicated with customers regarding payment terms, outstanding balances, and account issues.
• Negotiated payment plans to resolve delinquent accounts and reduce bad debt exposure.
• Collaborated closely with Sales, Customer Service, and Tax teams to support order fulfillment and account integrity.
• Oversaw order release processing by evaluating and approving orders placed on hold due to credit-related issues.
• Supervised a team of two Collector/Adjustors, ensuring timely completion of collections and account management tasks.
• Escalated significant account concerns to the Director of Credit.

Asst. Credit Manager - Russell Brands/Spalding - Fruit of the Loom - Bowling Green, KY

(2009-06 - 2024-03)

• Managed customer credit accounts across retail and team channels, ensuring accurate assessment of creditworthiness.
• Reviewed and processed credit card applications in alignment with company policies.
• Conducted periodic credit reviews and set or adjusted credit limits based on risk assessments.
• Communicated with customers regarding payment terms, outstanding balances, and account issues.
• Collaborated closely with Sales, Customer Service, and Tax teams to support order fulfillment and account integrity.
• Oversaw order release processing by evaluating and approving orders placed on hold due to credit-related issues.
• Contacted Customers on past due invoices and outstanding deductions in a timely and professional manner.
• Escalated significant account concerns to the Credit Manager.

SR Collector/Adjustor - Activewear - Fruit of the Loom - Bowling Green, KY

(2008-06 - 2009-06)

• Researched customer deductions and payment discrepancies to determine claim validity and ensure accurate account resolution.
• Issued credit memos as needed while obtaining appropriate approvals and maintaining compliance with company procedures.
• Communicated directly with customers to recover invalid deductions and resolve outstanding balance disputes.
• Identified internal process issues contributing to deductions and collaborated with teams to implement corrective actions and reduce future occurrences.
• Managed collection efforts on past-due invoices while maintaining positive customer relationships.
• Escalated significant account concerns to the Credit Manager.

Associate's Degree - Business Management - Elizabethtown Community College