April Koch

Salesforce Certified Administrator with 20 years of client-facing experience in communication, training, and requirements gathering. Skilled at translating complex needs into clear solutions and driving user adoption through effective systems and support. Seeking a client-facing Salesforce role in consulting or customer success.

Salesforce Administrator at Independent Project Work (2023-01 – Present)

• Configure Salesforce org to support user workflows, data tracking, and reporting
• Build reports and dashboards to surface insights for stakeholders
• Apply best practices in user access, data structure, and Lightning Experience

Teacher-Mentor, Science & Math at Fusion Academy (2021-01 – Present)

• Teach Sciences and Mathematics to 8th-12th grade students in a personalized learning environment
• Collaborate with students and families to identify goals, needs, and areas of concern
• Serve as a trusted point of contact for resolving issues and supporting successful outcomes
• Mentor students in academic and personal growth and collaborate with faculty and staff

Learning Center Program Director at Forgione Tutoring (2019-01 – 2021-12)

• Acted as primary liaison between families, tutors, and leadership to gather requirements and resolve issues
• Developed customized learning plans aligned to client needs and goals
• Onboarded, trained, and supported tutors on systems, processes, and expectations
• Led the transition to virtual tutoring during the 2020 stay-at-home order, training users on new tools and workflows

PLTW Biomedical Science Teacher at Chapel Hill - Carrboro City Schools (2017-01 – 2019-12)

• Delivered project-based instruction aligned to curriculum standards and career pathways
• Collaborated with cross-functional teams within Career & Technical Education
• Led HOSA (Health Occupations Students of America) club and supported student leadership at the state level

Academic Tutor, Math & Science at Wyzant Tutoring (2013-01 – 2019-12)

• Delivered 1600+ hours of individualized instruction across math and science subjects
• Adapted methods based on user learning styles, progress, and feedback
• Maintained strong client relationships through clear communication and responsiveness

Summer Studies Instructor at Duke TIP (Talent Identification Program) (2017-01 – 2017-12)

• Designed and delivered 99 hours of curriculum across two intensive terms
• Managed course materials within budget and coordinated with academic staff
• Supported student engagement through labs, research, and hands-on learning

Master of Education in Curriculum & Instruction – University of Delaware (2009-06)

Bachelor of Science in Biology – University of North Carolina (2004-12)