April Tuiletufuga

Healthcare professional with 20+ years of experience in patient access, medical assisting, scheduling, and healthcare operations within major hospital systems. Highly experienced with Epic EMR (Cadence scheduling), insurance verification, patient registration, referrals, prior authorizations, and high-volume call center support. Recognized for compassionate patient care, efficient clinic coordination, leadership support, and maintaining strict HIPAA compliance while ensuring positive patient experiences.

Patient Access Scheduler / Surgery Scheduling Clerk at Rose International – Kaiser Permanente Gastroenterology (2025-11 – Present)

Perform high-volume scheduling for gastroenterology procedures and clinic appointments using Epic EMR (Cadence).

• Perform high-volume scheduling for gastroenterology procedures and clinic appointments using Epic EMR (Cadence).
• Verify insurance eligibility, referrals, and prior authorizations prior to scheduling procedures.
• Provide patient education regarding preparation instructions and appointment requirements.
• Manage appointment changes, cancellations, and patient follow-up calls in a fast-paced call center environment.
• Maintain accurate documentation and strict HIPAA compliance.

Hematology / Oncology Infusion Scheduler at Scripps Health (2025-02 – 2025-10)

Coordinated infusion scheduling using Epic EMR and Snapboard for oncology patients.

• Coordinated infusion scheduling using Epic EMR and Snapboard for oncology patients.
• Managed 25–30+ patient calls daily for appointment scheduling and patient inquiries.
• Verified insurance coverage, referrals, and authorizations.
• Communicated with physicians, nurses, and departments to coordinate timely patient care.

Clinical Care Coordinator / Medical Office Assistant at CCARE (2024-05 – 2025-01)

Managed patient calls for scheduling, referrals, and patient inquiries with insurance verification and registration tasks.

• Managed 24–40 patient calls daily for scheduling, referrals, and patient inquiries.
• Completed insurance eligibility verification and patient registration tasks.
• Coordinated oncology appointments and infusion scheduling using ONCO EMR.
• Supported front office workflow and clinic coordination.

Medical Assistant Float at Sharp HealthCare – Orthopedics (2023-11 – 2024-03)

Provided clinical and administrative support in a high-volume orthopedic practice.

• Provided clinical and administrative support in a high-volume orthopedic practice.
• Roomed patients, obtained vital signs, and documented medical histories in the electronic health record.
• Assisted physicians with examinations, injections, and cast/splint applications.
• Processed referrals, prior authorizations, and imaging orders including X-rays and MRIs.
• Coordinated patient flow, scheduled appointments, and educated patients on post-procedure care.
• Maintained HIPAA compliance and accurate documentation.

Administrative Assistant – Orthopedic Oncology at UC San Diego Health – Moores Cancer Center (2017-01 – 2023-12)

Coordinated schedules for Medical Assistants and provided administrative support to Orthopedic Oncology clinics.

• Coordinated schedules for 12 Medical Assistants including registry, sick calls, and vacation coverage.
• Arranged temporary staffing to maintain clinic operations during call-outs.
• Led weekly MA meetings and reported operational issues to management for resolution.
• Assisted Orthopedic Oncology clinics three days per week supporting physicians and clinic operations.
• Performed service recovery, sterile processing procedures, and assisted clinics as needed.
• Processed referrals, authorizations, and surgical scheduling using Epic EMR.

Lead Medical Assistant – Multi-Specialty Clinic at UC San Diego Health – Moores Cancer Center (2006-01 – 2017-12)

Led Medical Assistant team and provided clinical support across multiple specialty clinics.

• Coordinated schedules for 12 Medical Assistants including registry, sick calls, and vacation coverage.
• Arranged temporary staffing to maintain clinic operations during call-outs.
• Led weekly MA meetings and reported operational issues to management for resolution.
• Assisted Orthopedic Oncology clinics three days per week supporting physicians and clinic operations.
• Performed service recovery, sterile processing procedures, and assisted clinics as needed.
• Processed referrals, authorizations, and surgical scheduling using Epic EMR.

Certification in Medical Assisting – Maric College (2004-01)

GED in General Education Diploma – Foothills Adult Education (2003-01)