April Wiggins
Operations Manager | Front Desk Manager | Spa & Service Industry Leader
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About
Results-driven Operations and Front Desk Manager with 8+ years of experience overseeing daily operations, staff coordination, scheduling, customer service, and administrative functions in fast-paced service environments. Proven leader with hands-on experience training staff, managing inventory, handling cash operations, and supporting business growth.
Experience
Lead Front Desk Associate / Acting Front Desk Manager - The Alluvian Spa
(2021-01 - 2025-01)
- Oversaw daily front desk operations to ensure smooth workflow and exceptional guest experience
- Trained, mentored, and supported new front desk staff
- Coordinated schedules, appointments, and staff coverage
- Managed cash handling, payment processing, and daily deposits
- Maintained inventory levels and assisted with ordering supplies
- Served as point of contact for client concerns and resolution
Cosmetologist / Client Services Lead - The Hair Shop
(2016-01 - 2021-01)
- Managed personal client base while supporting salon operations
- Scheduled appointments and maintained accurate client records
- Delivered high-level customer service to drive repeat business
Office Assistant - Kirk Bro Pre-Owned
(2009-01 - 2010-01)
- Answered phones and greeted customers professionally
- Organized office files and prepared business paperwork
Education
Diploma - Cosmetology - Granada Adult Education Academy of Hair Design
