Care Team Representative - Sedgwick - Southfield, MI
(2025-10)
- Provide high-volume inbound and outbound phone support regarding claims and benefit-related inquiries.
- Verify insurance information and update member records accurately within internal systems.
- Review case documentation to ensure proper benefit coordination and claims accuracy.
- Collaborate with internal departments to resolve discrepancies and support overpayment review processes.
Lead Dispatcher - Titan Security - Dearborn, MI
(2023-02 - 2025-10)
- Provided direct administrative support to management while overseeing daily dispatch operations.
- Managed and maintained detailed service calendars, proactively resolving scheduling conflicts.
- Organized operational reports, tracked service documentation, and ensured accurate record-keeping across business units.
- Served as primary point of communication between leadership, field staff, and external clients to coordinate instructions and ensure timely execution.
Warehouse Associate - Amazon Fulfillment Center - Livonia, MI
(2022-05 - 2023-01)
- Maintained detailed operational records and assisted in tracking daily performance metrics.
- Worked independently to complete assignments within strict deadlines.
- Assisted in resolving workflow issues proactively to maintain efficiency.
- Adapted to high-pressure environments while ensuring accuracy and compliance with procedures.
Package Handler - UPS - Livonia, MI
(2020-08 - 2022-04)
- Managed package tracking and documentation in alignment with customer expectations.
- Assisted in troubleshooting shipment errors and communicating status updates to supervisors.
- Practiced safety and accuracy in a time-sensitive environment.
- Followed company procedures to maintain workplace safety and service quality.
Sales Associate - Party City Corporation - Livonia, MI
(2019-08 - 2020-06)
- Assisted with daily reporting, transaction reconciliation, and record maintenance.
- Communicated effectively with customers and team members to coordinate service needs.
- Maintained organized inventory documentation and updated internal records.
- Trained new employees on administrative procedures and customer service standards.
