Ara Pauline Roque

Dedicated and reliable professional with experience working in a high-volume setting, known for efficiency, teamwork, and attention to detail. Strong ability to manage multiple tasks while maintaining accuracy and professionalism. Aspiring legal assistant with plans to pursue paralegal studies, bringing strong work ethic, organizational skills, and genuine interest in supporting legal teams and learning legal processes.

Food Runner - Sheraton Grand Seattle - Seattle, WA

(2022-08)

• Answer guest inquiries about menu items, ingredients, and preparation methods.
• Communicate special requests to kitchen staff regarding food preparation and dietary restrictions.
• Reported customer feedback to chefs and management to help improve operations.
• Deliver food and beverages to guest rooms and dining areas in a timely manner.

Customer Service Representative - Walgreens - Seattle, WA

(2021-09 - 2022-07)

• Resolved customer inquiries, complaints, and issues providing insightful solutions.
• Research assistance requested and offered accurate information to resolve issues and respond to inquiries.
• Answered inbound calls to greet and assist customers with various needs and questions.
• Handled escalated callers to achieve positive outcomes.

High School Diploma - Garfield High School (2021-06)

Paralegal Studies Program