Associate Registrar - Texas State Technical College - Harlingen, TX
(2022-03)
- Guide the implementation of the student information system Workday for the student side.
- Guide the implementation of the application system of Element 451 and the student communication system.
- Provides support and guidance on confidentiality and security of student academic records in a range of areas such as transfer credit, articulation, application and registration processes, enrollment verification, and transcript services.
- Graduation processes including certification of graduates and issuance of awards to students and alumni.
- Monitors academic standing and verification of grades for all campuses.
- Provide statewide guidance on complex issues involving policies or procedures.
- Development and maintenance of Image Now statewide workflows.
- Processes requests for public information.
- Adheres to the TSTC Records Retention Schedule.
- Evaluate and make determinations on student appeals.
- Interprets, administers, coordinates, and directs the Office of the Registrar activities including providing leadership and supervision of staff at the Office of the Registrar Processing Center.
- Monitor quality assurance measures to check for accuracy and completeness of processes and ensure a high level of customer service is being delivered statewide.
- Participates in the development or review of policies and procedures to ensure compliance.
- Assists in the collection of data, compiles information to prepare reports, and assists in the reporting process for the Office of the Registrar.
- Provides day-to-day supervision of the Office of the Registrar Processing Center staff and ensure that standardized processes are being followed and that accurate work is being performed.
- Responsible for setting and monitoring performance metrics for all staff members in coordination with the Registrar.
- Coordinate and monitor staff development and appropriate training, including professional development, compliance, and college mandatory training for the Office of the Registrar Processing Center Staff.
- Assist in the development and implementation of policy and procedures systemwide to ensure compliance with internal and external agencies.
- Participates in the development of budgets and strategic plans for the department.
Assistant Director - Texas State Technical College - Harlingen, TX
(2020-12 - 2022-02)
- Provides day-to-day supervision of the Office of the Registrar Enrollment Processing Center(s) staff.
- Ensures that Standardized processes are being followed and that accurate work is being performed.
- Monitor quality assurance measures to check for accuracy and completeness of processes and ensure a high level of customer service is being delivered.
- Review procedures to ensure the department is following Federal, State, and institutional policies.
- Meet all required standards of confidentiality and safety and security of student records.
- Responsible for setting and monitoring performance metrics for all staff members in coordination with the Executive Registrar.
- Code and merge duplicate student records.
- Assist with admission and enrollment procedures.
- Research, interpret, and resolve a variety of issues with students' records and ensure to follow policies and procedures.
- Respond promptly to all inquiries received via email, text, chat, and phone systems.
- Provide great customer service to other departments, faculty, students, or community leaders and document all conversations when appropriate.
Processing Specialist III - Texas State Technical College - Harlingen, TX
(2019-12 - 2020-11)
- Assist in the review and correction of enrollment data to ensure accurate submissions to reporting agencies by the College.
- Execute complex processes daily that are following policies and procedures.
- Perform internal statewide quality assurance processes.
- Process final grade verification and changes in final grades.
- Modify degree plans as requested by faculty via substitution of credit or memorandum.
- Evaluation and assessment of transfer credit.
- Determine the accreditation of high school or college transcripts.
- Code and merge duplicate student records.
- Assist with admission and enrollment procedures.
- Research, interpret, and resolve a variety of issues with students' records and ensure to follow policies and procedures.
- Respond promptly to all inquiries received via email, text, chat, and phone systems.
- Provide great customer service to other departments, faculty, students or community leaders and document all conversations when appropriate.
College Transition Specialist - Texas Southmost College - Brownsville, TX
(2018-01 - 2019-11)
- Spearheaded collaboration efforts with school districts and community partners to foster a college-bound ethos and streamline the recruitment and transition processes for high school graduates.
- Expertly managed the dual enrollment registration and enrollment procedures, ensuring seamless transitions for students.
- Provided comprehensive academic advisement, financial aid application guidance, and assistance with college admissions applications for high school students and their families.
- Cultivated and maintained strong partnerships with secondary school administrators, counselors, and educators to better support student success.
- Liaised with college faculty to oversee the academic progression of dual and early college high school (ECHS) students, meticulously analyzing progress reports to ascertain eligibility and satisfactory degree progress.
- Identified and addressed students' academic and support needs, referring them to campus resources for appropriate assistance.
- Delivered informative sessions on dual enrollment programs and career pathways to prospective students and families at various events, including college nights and parent engagement sessions.
- Executed additional responsibilities, including tracking retention rates, managing add/drop authorizations, and overseeing course completion.
- Produced, compiled, and maintained comprehensive reports for audit purposes within the High School Programs and Services Department.
- Developed and implemented dual enrollment and ECHS courses, overseeing student registration processes to ensure compliance and efficiency.
Academic Advisor II - University of Texas Rio Grande Valley - Brownsville, TX
(2017-07 - 2018-01)
- Coordinate and implement informative and collaborative academic advising for assigned student population.
- Teach students strategies related to academic planning and monitoring, major selection, and academic success.
- Provide career guidance to assist students in self-evaluation and choosing a major in relation to their career and life goals.
- Maintain up-to-date knowledge and disseminate information to students regarding University policies, course/ degree options, program admissions criteria and degree completion requirements.
- Manage the process of planning, implementing, and evaluating interventions for targeted populations.
- Collaborate and create academic advising practices and materials, services and resources with the objective of improving the student experience.
- Develop, provide, and coordinate presentations for orientations, trainings, university events and activities regarding academic advising, retention initiatives, mentoring and academic success.
Program Coordinator - L2 Education and Tutoring Center - Laredo, TX
(2016-02 - 2018-01)
- Develop, implement and coordinate College Counseling for students.
- Design, initiate and conduct workshops for students and parents on college/university admissions process.
- Guide students' scholastic decisions.
- Help students recognize and achieve their educational goals.
- Support students examine academic programs, recognize their academic strengths and assist them with the selection of an appropriate major.
- Afford career counseling.
- Implement university admissions timeline to guide students on university admissions deadlines.
- Counsel and assist students with financial aid and scholarship opportunities.
- Develop, coordinate and implement robotics events.
- Create robotics curriculum for the L2 robotics team and create engaging learning opportunities between students with different technology skills while providing guidance in robotics.
- Create and implement curriculum based on FIRST Robotics competition skills.
- Ensure equipment and programming is conducted to meet the FIRST team challenges.
- Ensure students learn about teamwork, robotics, programming, and design solutions.
- Develop, coordinate and implement Summer STEM Camps curriculum.
STEM Academic Advisor - Laredo Community College - Laredo, TX
(2012-01 - 2017-02)
Develop and implement assessment instruments for the evaluation and improvement of student recruitment, advising, and retention.
