Aravind Reddy

Data Center Operations Technician with 3+ years of experience supporting enterprise data center operations and mission-critical environments. Skilled in server installation, rack and stack, hardware break-fix, cable management, and L1/L2 network troubleshooting. Experienced with ServiceNow, Jira, incident management, change management, and asset management to support 24/7 operations and meet SLA requirements.

Hands-on experience with PDU, UPS, CRAC, and CRAH systems, preventive maintenance, and infrastructure support. Strong team player who works effectively with engineers, vendors, and cross-functional teams to ensure reliable and efficient data center operations. Master's degree in computer science with the ability to contribute immediately.

Data Center Technician at Savantis Intelli Solutions Inc (2025-07 – Present)

• Monitored data center infrastructure, including PDU, UPS, CRAC/CRAH, and environmental systems to ensure continuous operation of mission-critical facilities.
• Installed, configured, and decommissioned enterprise servers, performing rack & stack, hardware installation, component replacement, and hardware break-fix for Dell PowerEdge, HP ProLiant, and Cisco UCS servers.
• Performed L1/L2 network troubleshooting, resolving TCP/IP, DNS, DHCP, VLAN, and network connectivity issues to minimize downtime and maintain service availability.
• Executed preventive maintenance, system upgrades, and hardware replacements, including HDD/SSD, RAM, NICs, and power supplies, improving system reliability and performance.
• Managed incident, change, and service requests using ServiceNow and Jira, ensuring timely resolution and compliance with established SLA requirements.
• Collaborated with engineers, vendors, and cross-functional teams to support infrastructure deployments, maintenance activities, and data center operations across multiple enterprise locations.
• Maintained physical security, access control, asset tracking, and operational documentation while participating in 24/7 on-call support and incident response.

Data Center Technician at Careernet Technologies (2021-02 – 2023-05)

• Supported 24/7 mission-critical data center operations for a 500+ server environment, ensuring 99.9% infrastructure availability and compliance with SLA requirements.
• Monitored PDU, UPS, CRAC/CRAH systems and environmental conditions, responding to an escalating critical infrastructure alert to minimize service disruptions.
• Installed, configured, and decommissioned enterprise servers, performing rack & stack, server deployment, and structured cabling using copper and fiber optic infrastructure.
• Performed hardware break-fix and component replacement, including RAM, HDD/SSD, NICs, and power supplies, to maintain server reliability and performance.
• Conducted L1/L2 network troubleshooting, resolving TCP/IP, DNS, DHCP, VLAN, and network connectivity issues to support uninterrupted operations.
• Performed preventive maintenance and root cause analysis (RCA) to identify recurring issues, improve system reliability, and reduce operational incidents.
• Managed incident, change, and asset management activities using ServiceNow and Jira, while supporting physical security, access control, and operational documentation.

Master's in Computer and Information Science – Southeast Missouri State University (2025-05)

Bachelor's in Computer Science – Jawaharlal Nehru Technological University Hyderabad (JNTUH) (2022-06)