Araya Perez

With more than eight years of experience in customer service, retail operations, team leadership, and client relations, I bring a strong work ethic, adaptability, and a proven ability to contribute to high-performing teams in fast-paced environments. Throughout my career, I have held roles that required exceptional communication, problem-solving, and organizational skills. My experience spans retail, hospitality, healthcare, and remote support environments, where I have successfully managed customer interactions, supported daily operations, trained team members, handled administrative responsibilities, and maintained high standards of service.

I am recognized for my ability to remain calm under pressure, build positive relationships, and create productive, customer-focused environments.

Remote Customer Service Representative at Unified Growth Partners (2024-02 – 2025-12)

• Responded to customer requests for products, services, and company information.
• Calculated correct Medicare Plan Options, updated accounts, and successfully transferred clients to agents for their best benefit options.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Cross-trained and backed up other customer service managers.
• Responding proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Retail Sales Associate at MGM/ Park MGM (2024-01 – 2024-03)

• Assisted customers with purchases and product recommendations.
• Maintained inventory and stocked merchandise.
• Processed cash and card transactions accurately.
• Supported store operations and maintained visual merchandising standards.
• Participated in leadership training and development opportunities.

Barista/ Store Lead at Starbucks (2023-05 – 2023-11)

• Delivered exceptional customer service in a high-volume environment.
• Prepared beverages according to company standards.
• Served hundreds of customers weekly while maintaining accuracy and efficiency.
• Maintained cleanliness and food safety standards.
• Collaborated with team members to ensure smooth daily operations.
• Trained and onboarded 10+ new team members, improving operational consistency.
• Led teams of up to 8–15 employees during peak business hours.
• Maintained cash-handling accuracy while processing hundreds of transactions per shift.
• Contributed to exceeding monthly sales goals through effective customer service and upselling.
• Reduced product waste by monitoring inventory levels and stock rotation procedures.

High School Diploma – Spring Valley High School