Arbana Xhaferi

Customer-focused banking professional with over two years of experience in retail banking. Skilled in cash handling, transaction processing, account support, and resolving customer inquiries with accuracy and professionalism. Known for strong communication, attention to detail, and building client trust in fast-paced branch environments.

BANK TELLER - PNC Bank - Westlake, OH

(2025-06)

• Process customer deposits, withdrawals, and transfers accurately
• Balance cash drawer and maintain transaction accuracy
• Assist customers with account inquiries and basic banking services
• Follow security, compliance, and customer verification procedures
• Deliver professional, friendly customer service in a fast-paced branch

PERSONAL BANKER - BKT "BANKA KOMBETARE TREGTARE" - Fier, Albania

(2019-01 - 2020-12)

• Built client relationships by assessing financial needs and providing personalized banking services
• Opened, closed, and maintained customer accounts while resolving discrepancies
• Monitored vault cash and ensured accurate balances in compliance with internal controls
• Explained and promoted banking products using customer data recommendations

MASTER'S IN ECONOMICS - Economics - University of Ismail Qemali - Vlore Faculty of Economics (2014-01 - 2019-12)