Business Process Analyst - SoKat
(2024-10)
Serve as a subcontractor supporting the U.S. Department of Veterans Affairs (VA) on data governance and data management initiatives, maintaining an active Public Trust security clearance while collaborating with federal stakeholders, clients, and senior leadership.
- Develop and implement data governance processes, standards, and controls for a data-sharing platform, establishing structured workflows that improve data stewardship, access management, compliance, and secure data utilization.
- Lead daily engagements with customers, clients, and senior leadership, presenting project updates, governance recommendations, process improvements, and risk considerations while translating business and data requirements into actionable solutions.
- Establish and manage Data Use Agreements (DUAs) with customer teams, identifying and escalating data security, access, and compliance concerns; independently developed three standardized DUA versions currently utilized across the program to support varying data-sharing requirements.
- Build and maintain process-tracking systems and Power BI dashboards to monitor program performance, DUA progress, access management, and key governance metrics; conduct quarterly audits to identify process gaps, ensure compliance, and drive continuous improvement.
Marketing Representative - RangeWater Real Estate - Charlotte, North Carolina
(2023-10)
- Analyzed, documented, and improved business processes across marketing, leasing, and property operations by evaluating workflows, identifying process gaps, and facilitating data-driven planning sessions to improve operational efficiency and decision-making while maintaining compliance with applicable regulations.
- Applied data governance and stewardship principles to manage marketing and resident data across 10+ residential communities, establishing consistent data handling practices, improving data quality and integrity, and ensuring information was managed in accordance with internal governance standards and regulatory requirements.
- Developed and maintained operational reporting processes, compiling and distributing Daily Activity Reports to provide leadership with actionable insights; reviewed 20+ lease agreements monthly to validate data accuracy, identify discrepancies, and ensure adherence to established processes, governance standards, and regulatory requirements.
- Validated and monitored payment and leasing data for 195 units, conducting data quality checks and resolving discrepancies to maintain accurate records, strengthen data integrity, and support reliable financial reporting and operational decision-making.
- Collaborated cross-functionally with property management, leasing, and maintenance teams to document and optimize workflows, strengthen data governance and stewardship practices, identify process improvement opportunities, and implement solutions that enhanced service delivery and operational efficiency.
Data Analyst - E.F.A.A. Trucking LLC - Charlotte, North Carolina
(2022-01 - 2023-09)
- Developed and implemented data governance policies and standards to ensure compliance with federal and state regulations, including FMCSA and DOT requirements, while strengthening data security and controlling access to sensitive transportation and logistics information.
- Conducted regular data governance and compliance audits to evaluate data handling practices, identify control gaps, and ensure adherence to internal policies and external regulatory requirements, reducing risks associated with data breaches and non-compliance.
- Established and enforced data retention and recordkeeping processes to ensure transportation, shipment, and operational documentation was securely maintained in accordance with applicable legal and regulatory requirements.
- Collaborated with cross-functional stakeholders to establish data ownership, governance roles, and accountability, defining clear responsibilities for data management and stewardship across logistics business processes.
- Designed process documentation, workflow diagrams, and training materials using PowerPoint and Visio to communicate logistics processes, safety protocols, and governance requirements, supporting employee training, process standardization, and continuous improvement initiatives.
