Call Center Representative
Send a job offer directly to this candidate
A Call Center Representative with six years of experience answering complex health insurance queries and resolving customer complaints. Achieved recognition for professionalism, patience, and efficiency in high-volume call center environments. Successfully led efforts to improve customer satisfaction and loyalty.
Medical appointment scheduler - Simmonmed - Phoenix AZ
(2021-04 - 2024-03)
In this position my job is to schedule medical appointments for the Simonmed laboratories.
ship attendance - Hy-Line Cruises - Hyannis, Massachusetts
(2022-05 - 2022-09)
Customer service - Medicaid/Medicare
(2020-11 - 2021-04)
Provided compassionate support to clients by addressing inquiries about benefits, eligibility, and claims. Explained policies clearly, resolved issues efficiently, and handled high call volumes with professionalism. Collaborated with teams to expedite resolutions and ensure client satisfaction, consistently meeting performance goals in a fast-paced environment.
