Ariana R. Collins

Esthetics professional with formal training in advanced skincare and spa modalities, combined with healthcare experience as a Certified Nursing Assistant and patient-care advocate. Trained in customized facials, chemical peels, microcurrent, LED/red light therapy, microdermabrasion, body wraps, waxing and spa therapies. Brings strong infection-control, confidentiality, documentation, communication and compassionate-care skills to a medical-spa setting.

Customer Service Representative at Kaiser Permanente (2026-07 – Present)

• Provide professional member/customer support in a healthcare environment.
• Navigate healthcare information and systems while maintaining accuracy, confidentiality and service standards.
• Use communication, problem-solving and multitasking skills to address questions and resolve concerns.

Travel Certified Nursing Assistant at NHC Healthcare (2025-08 – 2025-11)

• Provided direct patient care and assistance with activities of daily living in a healthcare setting.
• Supported patient comfort, safety, mobility and personal care while following facility procedures.
• Maintained infection-control and safety practices and communicated patient needs appropriately.

Certified Nursing Assistant at Parkside / Budd Terrace (2025-05 – 2025-08)

• Provided hands-on assistance with personal care, daily living needs and patient comfort.
• Maintained dignity, privacy, safety and infection-control standards during patient care.
• Communicated patient observations and needs to nursing staff.

Patient Care Advocate at Alorica (2023-12 – 2025-05)

• Processed specialty and oncology medication orders for Accredo Specialty Pharmacy.
• Enrolled patients in financial assistance programs and verified eligibility and benefits.
• Served as a liaison among patients, pharmacies, providers and assistance programs.

Patient Care Advocate at CVS MinuteClinic (2023-03 – 2023-10)

• Scheduled patient appointments and relayed test results and patient-reported symptoms to Nurse Practitioners.
• Documented clinical information accurately in EHR systems and provided HIPAA-compliant patient support.

Customer Service Representative at TTEC (2022-12 – 2023-03)

• Assisted patients with OTC medication orders through insurance plans and navigated CVS healthcare systems.
• Explained covered items and resolved order issues while documenting interactions accurately.

Esthetics Program in Esthetics – Atlanta School of Aesthetics (2021-08 – 2022-07)

Certified Nursing Assistant in Nursing Assistant – AABACUS Certified Nursing Assistant Program (2024-08 – 2024-09)