Bartender and Server - Emma's Bar And Grill Restaurant - Greenville, RI
(2018-10 - 2020-03)
- Addressed customer needs and made food and beverage recommendations to increase sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated warm relationships with regular customers.
- Operated cash register to record transactions accurately and reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Handled inbound calls from customers, placed their orders into the system, and answered any questions that they had.
Bartender - The Rivera Show Club - Worchester, MA
(2014-01 - 2020-03)
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Set up glassware, liquor, and other necessary supplies for special events.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Recruited, interviewed, and hired new staff.
Cashier - BJ's Wholesale Club - Franklin, MA
(2019-02 - 2020-01)
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs and credit cards.
- Created price tags and merchandise signs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
