Ariclenes Afonso

MIS graduate and Power BI-certified data and customer operations professional with experience in CRM data management, customer support, sales lead generation, and bilingual Portuguese-English interpretation. Skilled in SQL, Excel, Power BI, Tableau, Python, and data cleaning, with a strong foundation in business intelligence, customer relationship management, and process-focused problem solving. Known for translating complex information into clear communication for customers, cross-functional teams, and airport operations stakeholders.

Portuguese Interpreter - TBI Airport Management - Atlanta, GA

(2025-12)

• Provide English-Portuguese interpretation between CBP officers, duty management, and Portuguese-speaking travelers, ensuring accurate, professional communication during sensitive airport operations.
• Delivered 3+ hours of consecutive interpretation for two CBP officers and two Portuguese nationals during a Yellow Secondary inspection, maintaining composure, confidentiality, and precise terminology.
• Support operational continuity by clarifying questions, procedures, and traveler responses in high-pressure, time-sensitive environments.

Customer Service Representative - Drive Me Banana / Drive Me Banana LLC - Houston, TX

(2018-01 - 2025-07)

• Supported customers with inquiries, concerns, and product information while maintaining a service-focused approach that protected satisfaction, loyalty, and repeat business.
• Partnered with team members and internal departments to resolve issues efficiently, document outcomes, and escalate recurring concerns when needed.
• Resolved complaints and escalated calls with empathy, professionalism, and sound judgment in challenging service situations.
• Applied problem-solving, data organization, and communication skills to identify customer needs, improve follow-up, and reduce friction in the customer experience.

Sales Consultant - Joe Myers Ford - Houston, TX

(2022-03 - 2022-09)

• Maintained accurate customer records in CRM systems while generating leads through phone, email, and social media outreach.
• Built consultative customer relationships by assessing needs, explaining product features, answering questions, and moving prospects through the sales process.
• Developed individual sales tactics and performance goals aligned to dealership sales objectives; used pipeline information to prioritize follow-up and support conversion opportunities.

BBA - Management Information Systems - University of Houston-Downtown

Associate of Arts - Houston Community College