Bartender | Server | Manager at The Haunted House Restaurant (2021-01 – Present)
Promoted into management roles due to exemplary leadership and performance.
- Received multiple Employee of the Month awards for outstanding guest service and collaboration.
- Executed high-volume bartending and table service at one of Cleveland's top tourist destination restaurants.
- Conceptualized themed specialty cocktails, including smoked drinks and interactive presentations, to enhance the guest experience.
- Orchestrated guest engagement through themed events, trivia nights, and immersive character interactions.
- Trained and mentored new team members, upholding high hospitality standards.
- Oversaw bar operations, including inventory control and service during high-traffic periods.
VIP Host | Event Coordinator | Premium Club Supervisor at Aramark — Cleveland Browns VIP Clubs & Cavaliers Member Club
- Delivered outstanding hospitality service to VIP clients during Browns and Cavaliers events.
- Coordinated weddings, private parties, musician green rooms, and large-scale sporting events.
- Facilitated staff scheduling and provided team leadership for high-volume hospitality settings.
- Managed service operations and inventory during high-capacity events.
Bartender | Server at Bar Louie
- Provided rapid cocktail service in a vibrant nightlife environment.
- Maintained bar organization while supporting high-volume service operations.
Bartender | Server at Punch Bowl Social
- Executed high-volume bartending and table service in a large entertainment venue.
- Balanced cocktail production with guest interaction during peak service hours.
- Assisted team members to ensure smooth service flow and high guest satisfaction.
Event Ambassador | Manager at Topgolf, Bay
- Achieved Employee of the Month and Global Recognition awards for hospitality excellence.
- Stepped into leadership responsibilities, enhancing team operations.
- Delivered exceptional guest experiences during high-volume events and peak service times.
