Customer Experience Support Assistant at Freelancer Remote (2023-01 – Present)
Remote Support & Data Services Projects
- Completed remote customer support tasks requiring accuracy, communication, and attention to detail.
- Reviewed information, followed workflows, and ensured tasks were completed according to guidelines.
- Supported digital platforms by evaluating information quality and improving user experience.
- Adapted quickly to new systems, tools, and customer support processes.
Operations / Administrative Support Specialist at Humana (2024-02 – 2025-01)
Part-time Remote
- Maintained accurate records and organized business information while ensuring data quality and confidentiality.
- Reviewed information for accuracy, identified discrepancies, and corrected errors to improve reporting reliability.
- Managed documentation, spreadsheets, and digital files to support daily operations.
- Assisted with tracking metrics, organizing reports, and analyzing information to support business decisions.
- Communicated professionally with internal teams and customers to resolve issues efficiently.
- Worked independently while meeting deadlines and maintaining productivity.
- Assisted members by reviewing information, answering questions, and supporting service-related requests.
- Helped resolve customer concerns by identifying issues, reviewing records, and providing accurate information.
- Communicated professionally with customers and internal teams through remote support channels.
- Managed multiple tasks while maintaining service quality and productivity goals
Operations Associate at Telus (2021-09 – 2023-08)
Part-time Remote
- Managed inventory data, tracking information, and operational records with strong attention to detail.
- Followed company procedures to ensure accuracy, efficiency, and compliance.
- Used problem-solving skills to identify workflow issues and recommend improvements.
- Supported team goals in a fast-paced environment while maintaining quality standards.
- Supported customer-related operations by maintaining accurate records and processing information.
- Updated tracking systems and completed documentation tasks with attention to data.
Remote Administrative & Support Specialist at Freelance (2020-01 – 2023-01)
Freelance / Virtual Assistant Projects
- Assisted clients with data entry, digital organization, and content formatting.
- Conducted online research and verified data for accuracy.
- Communicated effectively with clients to ensure clear task expectations.
- Handled confidential information with professionalism and discretion.
- Built positive client relationships through dependable communication and follow through.
- Assisted customers and clients with questions, updates, and project related communication.
