Owner & Commissioned Arizona Notary Public - McMillon Mobile Notary L.L.C. - Tucson, AZ
(2018-01)
Founded and lead an Arizona mobile notary business, directing client service, scheduling, compliance, records management, invoicing, marketing, vendor/community outreach, and daily business operations.
- Provide mobile notarization, loan signing support, electronic notarization, and remote online notarization with rigorous identity verification, confidentiality, document-handling, and recordkeeping controls.
- Apply Arizona notarial law, ethical standards, and quality-control practices to reduce execution errors, protect sensitive information, and deliver accurate service across time-sensitive transactions.
- Built and sustained the business through client relationship management, professional referrals, service coordination, and responsive mobile service throughout the community.
Reentry Case Manager / Data Specialist - Goodwill Industries of Southern Arizona - Tucson, AZ
(2025-06)
- Developed individualized employment and reentry action plans for justice-involved clients, addressing barriers involving employment, housing, transportation, education, behavioral health, and long-term stability.
- Delivered career assessments, resume development, interview preparation, job-placement support, and resource navigation to improve workforce readiness and reduce barriers to sustainable employment.
- Built community partnerships that created paid work experiences for at-risk youth and collaborated with probation officers to support participant accountability, progress, and successful outcomes.
- Integrated occupational training, leadership development, mentorship, and transition planning into pathways toward unsubsidized employment and post-secondary education.
Correctional Officer / Case Manager - CoreCivic - Eloy, AZ
(2024-10 - 2025-06)
- Managed a high-volume caseload of 180 incarcerated residents from intake through release, developing and monitoring individualized reentry plans with an 85% on-time program completion rate.
- Coordinated participation in 10+ evidence-based programs, including CBT, substance-use treatment, GED, vocational training, and life-skills programming, increasing resident engagement by 30%.
- Facilitated 60–90 releases annually and coordinated housing, employment, transportation, medical/mental-health continuity, and community referrals with multidisciplinary partners.
- Prepared parole, probation, and release documentation with 100% audit compliance and zero contract findings while maintaining confidential records consistent with PREA, contractual requirements, and policy.
- Provided crisis intervention, de-escalation, high-custody supervision, security rounds, controlled escorts, searches, and emergency response in protective custody and segregation environments.
Human Resources Partner / Transportation Coordinator / Appeals POC - TUS2 Amazon, LLC - Tucson, AZ
(2019-09 - 2024-08)
Served as HR Partner for high-volume, multi-site operations, aligning people strategy with workforce planning, employee relations, compliance, retention, and operational priorities.
- Managed 150+ employee-relations cases annually, resolving approximately 90% without litigation or escalation through investigations, documentation, coaching, and consistent policy application.
- Reduced voluntary turnover by 20% through performance management, employee engagement, corrective-action guidance, and targeted workforce interventions.
- Oversaw 120+ LOA, ADA, and FMLA cases annually, improving resolution timelines by 25% while supporting compliant employee experiences.
- Led HR-system and payroll compliance audits, maintaining 100% audit readiness and reducing findings by 30%; partnered with Safety and Loss Prevention on sensitive investigations.
- Led disciplinary and termination appeals, coached 7 HR Associate Partners, and collaborated with operational leaders on workforce performance and employee-development initiatives.
Process Assistant | Learning & Operations - TUS2 Amazon, LLC - Tucson, AZ
(2019-09 - 2024-08)
Partnered with Learning and Operations leadership to support new-hire training, associate development, onboarding, and reinforcement of standard work in a high-volume fulfillment center.
- Trained and coached associates on operational processes, safety, quality, productivity expectations, systems, and equipment while providing real-time performance feedback.
- Monitored workflow and associate performance, identified learning and performance gaps, and provided targeted coaching and retraining to improve operational readiness.
- Collaborated cross-functionally with Learning, Operations, Safety, and HR to address training needs, operational barriers, process changes, and performance-improvement opportunities.
- Supported frontline leadership with staffing priorities, workflow execution, performance expectations, and communication of operational changes.
Learning Ambassador - TUS2 Amazon, LLC - Tucson, AZ
(2019-09 - 2024-08)
Selected to train, onboard, coach, and develop new and existing Amazon associates in fulfillment-center operations.
- Facilitated hands-on adult learning and job instruction, including standard work, safety procedures, quality requirements, productivity expectations, and operational systems.
- Applied adult-learning techniques through demonstration, guided practice, knowledge assessment, individualized coaching, feedback, and retraining.
- Partnered with Learning and Operations leaders to communicate training progress, identify developmental needs, and support associate readiness and transition to independent performance.
- Adapted instruction to different learning styles and experience levels while maintaining Amazon safety, quality, process-compliance, and performance standards.
