Concessions Stand Manager - LEGENDS - Los Angeles, CA
(2024-04)
- Manage daily concessions operations, maintaining service standards, efficiency, and a positive guest experience in high-volume event environments.
- Lead and support concession staff by assigning responsibilities, monitoring workflow, and keeping the team organized during peak periods.
- Oversee stand operations, including product readiness, inventory needs, cash/POS procedures, cleanliness, and closing responsibilities.
- Resolve customer concerns and operational issues quickly while maintaining professionalism and service standards.
- Coordinate with event operations, security, ice operations, and crowd-control teams to support safe and efficient venue operations.
- Respond to changing event demands in real time, adjusting priorities and staff support to keep service moving.
- Assist guests with questions regarding locations, services, event information, and venue operations.
- Support large-scale sporting and entertainment events while maintaining strong attention to detail and operational readiness.
Security Supervisor | Promoted after 4 months - CONTEMPORARY SERVICE CORPORATION - Los Angeles, CA
(2023-07 - 2025-01)
- Promoted to Security Supervisor within 4 months based on performance, reliability, and leadership ability.
- Led security operations and supported officers on shift, ensuring procedures and client expectations were consistently followed.
- Coordinated shift communication, access control, incident response, and daily security priorities.
- Managed escalated incidents and security concerns while maintaining a calm, professional presence.
- Supported team training and provided guidance on security procedures, guest interactions, and emergency protocols.
- Communicated with management and other departments to resolve operational concerns and maintain a safe environment.
- Prepared detailed incident reports and ensured critical information was properly documented and communicated.
Guest Service Representative - CRYPTO.COM - Los Angeles, CA
(2023-07 - 2024-01)
- Delivered high-level guest service in a fast-paced event environment, managing ticketing, seating, crowd control, and guest assistance.
- Resolved guest concerns quickly and professionally, protecting the overall event experience.
- Served as a point of contact for VIP guests and special-event attendees, providing personalized assistance.
- Coordinated with multiple departments to resolve guest issues and keep operations moving efficiently.
- Assisted with wheelchair access, elevator service, seating, ticket concerns, and general event needs.
Hostess / Food Runner / Server - T.G.I. FRIDAYS - Las Vegas, NV
(2021-08 - 2022-01)
- Supported and guided a team of 8 host/hostess employees, helping maintain smooth front-of-house operations.
- Developed and implemented seating-rotation procedures to improve guest flow during peak periods.
- Trained new team members on greeting standards, reservations, customer service, and difficult guest situations.
- Coordinated table assignments and communicated with servers and kitchen staff to improve service flow.
- Assisted management with reservations, guest concerns, dining-room organization, and front-of-house operations.
- Identified service bottlenecks before they impacted guests, helping the team maintain an efficient guest experience.
Hostess - HASH HOUSE A GO GO - Las Vegas, NV
(2021-07 - 2021-10)
- Managed the front-of-house guest experience through reservations, seating, phone calls, and large-party coordination.
- Supported smooth dining-room operations during high-volume service periods.
- Assisted with training new employees and resolving guest concerns.
- Maintained a professional and welcoming environment while balancing multiple priorities.
Sales Associate - X WORLD 360 - Las Vegas, NV
(2021-09 - 2021-10)
- Drove customer engagement and sales through product knowledge, personalized service, and effective communication.
- Managed POS transactions, cash drops, opening procedures, and daily paperwork with accuracy.
- Used CRM tools to track customer preferences, purchase history, and potential leads.
- Identified customer needs and recommended appropriate products to maximize sales opportunities.
Party Coordinator - REX CENTER VEGAS - Las Vegas, NV
(2020-07 - 2021-05)
- Coordinated events from initial client consultation through final execution, managing timelines, staffing, vendors, and logistics.
- Developed customized event plans based on client goals, preferences, and budget requirements.
- Negotiated with vendors while balancing cost, quality, and event expectations.
- Coordinated event setup, equipment, seating arrangements, staffing, and day-of operations.
- Led on-site staff during events, providing direction and troubleshooting issues as they arose.
- Maintained strong client relationships through proactive communication and reliable follow-through.
Customer Service Representative - AGR - Las Vegas, NV
(2019-05 - 2020-06)
- Managed high-volume customer interactions while maintaining professionalism, accuracy, and service quality.
- Resolved customer concerns and escalated complex issues appropriately.
- Conducted inbound and outbound calls while identifying customer needs and sales opportunities.
- Used CRM software to maintain customer records, track interactions, and manage follow-ups.
- Generated leads through outbound communication and provided customers with accurate product information.
- Contributed process-improvement ideas to increase departmental efficiency.
