Ariyun Banks

Customer-focused professional with experience in patient care advocacy and data management. Skilled in providing excellent customer service, resolving issues, managing sensitive information accurately, and working efficiently in remote environments. Committed to delivering compassionate support and maintaining high standards of quality and confidentiality.

Patient Care Advocate at SYKES (2023-01 – 2026-01)

• Assisted patients with healthcare inquiries via phone, email, and online systems.
• Provided support with billing, insurance, appointments, and account concerns.
• Documented patient interactions accurately while maintaining confidentiality (HIPAA compliant).
• Resolved issues with empathy and professionalism, ensuring positive patient experiences.
• Navigated multiple systems to update records and provide accurate information.
• Met performance metrics while delivering high-quality service in a remote environment.

Data Entry Specialist at UnitedHealthcare (UHC) (2018-01 – 2023-01)

• Accurately entered and verified patient and insurance information into secure systems.
• Reviewed documents for completeness and resolved data discrepancies.
• Maintained confidentiality of sensitive information in compliance with HIPAA regulations.
• Managed large volumes of data while meeting daily productivity goals.
• Used multiple databases and tools to ensure accurate and up-to-date records.
• Demonstrated strong attention to detail and commitment to quality.

High School Diploma

Associated degree