Ariza Feliz

I am an experienced service-oriented individual with ability to adapt to different personalities. Passionate about building strong customer relationships. Adept at executing many facets of event management. Proficient excelling in fast-paced office environments.

Administrative Assistant

SB Dental Associates - Stony Brook, NY

• Responsible for patient scheduling and registering of new patients via Axium.
• Handles a multi-line phone system and pleasantly greets all patients
• Manages patient follow-up procedures
• Verifies patients' eligibility/claims status and handles dental and medical claims
• Prepares and reviews treatment plans for insurance approval for both Medical and dental procedures
• Presents treatments to all patients and coordinates all financial possibilities in multiple languages
• Performs weekly discussions implementing new ideas to expedite work results
• Interviews and trains new-hires
• Audits the “End of Day“

Interpreter

Linguistica International - Norwalk, CT

• Delivers interpreting services between English speaking clients and their Spanish or Portuguese speaking customers/patients
• Renders spoken ideas accurately, quickly, and clearly
• Demonstrates cultural competency by conveying the intent of the speaker

Manager

Hersh Naomi R DDS - East Norwalk, CT

• Responsible for patient scheduling and registering of new patients via Dentrix
• Handles a multi-line phone system and pleasantly greets all patients
• Manages patient follow-up procedures
• Verifies patients' eligibility/claims status and files dental claims
• Prepares and reviews treatment plans for insurance approval
• Performs billing and bookkeeping duties

ESL Teacher

Uceda School - Norwalk, CT

• Taught relevant English lessons focused on building fluency on reading, writing, speaking, and listening skills on students 18+
• Assessed progress of students to ensure success of language program
• Prepared students for exams and oral presentations
• Conducted activities and lessons based on ESL teaching methodologies
• Encouraged and motivated students with humor to induce a pleasant learning environment

Receptionist/Treatment Coordinator

Dr Dental - Stamford, CT

• Responsible for patient scheduling and registering of new patients via Dentrix
• Handled a multi-line phone system and pleasantly greeted all patients
• Managed patient follow-up procedures
• Verified patients' eligibility/claims status and filed dental claims
• Entered treatment plans, posted payments, and handled pre-authorizations
• Presented treatments to all patients and coordinated all financial possibilities
• Worked closely with front and back-office assistants to reach monthly goals

Work-Study Admissions Assistant

Norwalk Community College - Norwalk, CT

• Received and screened high volume of internal and external communications, including email, facsimiles, and mail
• Administered physical and digital filing systems, keeping confidential records well-organized and easily retrievable by team members
• Answered busy phones daily and assisted callers
• Welcomed visitors to office and provided NCC tours
• Responsible for filing, entering student records (immunizations/diplomas/transcripts) and processing Credit/Non-Credit applications
• Maintained and ordered office supplies and created correspondence/reports

Psychology Degree in progress