Arkala Allen

Dedicated and compassionate Medical Assistant with hands-on experience in providing high-quality patient care in fast-paced clinical and hospital environments. Skilled in supporting physicians and nurses with examinations, administering medications, recording vital signs, managing patient records, and coordinating appointments. Proficient in using electronic health record (EHR) systems and maintaining a clean, safe, and organized work environment.

Strong interpersonal skills with a focus on patient comfort, confidentiality, and healthcare efficiency

Medical Assistant - MD Now Urgent Care - Fort Lauderdale

(2023-08 - 2025-05)

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
• Collaborated with interdisciplinary healthcare teams to provide coordinated care.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.

Customer Service Representative - Home Depot - Pompano Beach

(2020-07 - 2023-02)

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Medical Assistant Technician - Florida Career Collage (2023-02 - 2023-02)

High School Diploma - Blanche Ely High (2022-06 - 2022-06)