Arlene L Velez

A motivated bilingual professional having a diverse background in Administrative Services, customer service, computer, and Production Support seeking a progressive organization.

Clerical Toll Collector at TTEC Systems, LLC. (2023-04 – Present)

Collects tolls from customers on the Atlantic City Expressway. Additionally printed Insufficient funds slip for consumers who would not have the appropriate funds for the toll, printed receipts as necessary. At shift end, register funds were counted and logged in a spreadsheet.

• Collect tolls from customers on the Atlantic City Expressway
• Print Insufficient funds slip and receipts as necessary
• Count and log register funds in spreadsheet at shift end
• Provide supervisor with $150 from register at first break

Customer Service Coordinator at Bally's Corporation (2020-09 – 2022-07)

Responsible for making Player's Club cards for gambling use. On going training from supervisor to improve customer service across all lines of work in relation to the Player's Club. Assist consumers with their account as necessary.

• Create Player's Club cards for gambling use
• Receive ongoing training to improve customer service
• Assist consumers with account management

Field Membership Sales Representative at BJ's Wholesale Club, Inc. (2020-06 – 2020-08)

Sold membership to small and large businesses using sales leads provided by BJ's Wholesale Club, Inc. Recorded cost of sales, number of sales, type of sales and mileage using prefilled forms. Used own vehicle and was reimbursed for mileage and other costs.

• Sell membership to small and large businesses
• Record cost of sales, number of sales, type of sales and mileage
• Provide welcome packet to new customers upon successful sales
• Use own vehicle with mileage reimbursement

Customer Service Associate at Atlantic City Convention Center/Harrah's - Snelling, Inc. (2019-02 – 2019-09)

Survey Administration for clients attending shows at the Atlantic City Convention Center. Recorded on an iPad for reporting to Meet AC. Responsible for checking badges and turning away anyone that would not be registered for private functions at Harrah's Resort.

• Administer surveys for clients attending convention shows
• Record survey data on iPad for Meet AC reporting
• Check badges for private functions at Harrah's Resort
• Control access to registered events

Administrative Assistant at Somerset Board of Elections - 22nd Century Technology (2018-10 – 2018-11)

Heavy records management and storage of filing system. The Administrative Assistant assists clients with voter registration, party selection, and change of address forms.

• Manage heavy records and filing system storage
• Assist clients with voter registration forms
• Process party selection and change of address forms

Administrative Assistant – Secretary at NNJLS - Express Professionals (2016-09 – 2017-01)

Provided receptionist coverage, opened and closed client files, answered long distance calls, printed organizational pamphlets, worked as liaison for interpreting documents and translating in Spanish, typed attorney documents, and processed mail.

• Provide receptionist coverage for 1.5 hours daily as needed
• Open and close files for attorneys
• Answer long distance and non-departmental calls
• Print pamphlets for the organization
• Interpret documents and translate Spanish
• Type all attorney documents daily
• Place postage and process mail at post office

Bachelor of Science in Information Technology – American Intercontinental University (2006)

Associate in Occupational Studies in Administrative Secretary – College of Westchester (1988)