Arlene Soto
Hospitality Professional - Restaurant Hostess
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About
Motivated hospitality professional with experience as a restaurant hostess, skilled in guest service, communication, and maintaining a positive dining atmosphere. Adept at greeting and assisting guests, managing wait times, handling phone inquiries, and supporting front-of-house operations. Eager to transition into a cocktail waitress role to further develop skills in beverage service, multitasking, and providing exceptional customer experiences in a fast-paced environment.
Experience
Hostess - Red 8 - 3131 Las Vegas Blvd, Las Vegas, NV 89109, United States
(2025-08)
As a hostess, I handle several responsibilities, beginning with warmly greeting guests and addressing them respectfully. I provide wait times, collect guest information, and notify them when their reservation is ready. I escort guests to their tables, assist with seating by pulling out chairs, and wish them an enjoyable meal. Throughout the day, I also manage phone calls, assist guests with wait-time inquiries, and help with takeout orders.
Hostess / Busser / Drink Runner - RPM Italian - The Forum Shops At Caesars, 3500 S Las Vegas Blvd, Las Vegas, NV
(2023-09 - 2025-05)
Worked in multiple roles to support front-of-house operations.
- As hostess, seated guests, assigned tables on Open Table, and greeted guests
- Took phone calls and made reservations
- Performed bathroom checks every 30 minutes
- Ensured guests were well treated and received the experience they deserved
- When not busy, collected menus from side stations and brought them back to the front
- Restocked at the end of closing shift
- As busser, restocked silverware and polished silverware
- Restocked plates and glass cups
- Ensured guests had filled water glasses
- Took finished plates from guests
- Helped servers with anything they needed
- As drink runner, helped servers run drinks if they needed an extra set of hands
- Helped bartenders prepare drinks
- Restocked wine glasses for the next set of drinks that needed to be prepped
Hostess / Food Runner - Outback Steakhouse - 8671 W Sahara Ave, Las Vegas, NV 89117
(2022-10 - 2023-08)
- Greeted and seated guests, ensuring timely and welcoming service experience
- Answered customer questions about hours, seating, and menu information
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Assisted servers in attending to guests' needs, ensuring a smooth service flow during peak hours
- Assisted with bussing tables and cleaning up spills
Hostess / Baker / Food Runner - Cheesecake Factory Inc - 750 S Rampart Blvd Unit 17, Las Vegas, NV 89145
(2020-03 - 2022-09)
- As hostess, greeted and seated guests, ensuring a welcoming atmosphere for all diners
- Managed reservation system to optimize seating arrangements and reduce wait times
- Assisted in training new staff on customer service protocols and restaurant policies
- Collaborated with kitchen staff to communicate guest needs and dietary restrictions effectively
- As baker, restocked the cake case
- Designed and decorated cakes
- Cleaned crumbs and sectioned as we go so we don't look messy for guest takeout
- Took out trashes
- Restocked plates and bowls if needed
- As food runner, delivered food orders efficiently, ensuring timely service and customer satisfaction
- Maintained cleanliness and organization of dining areas, enhancing guest experience
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints
