Arlie Gabriel

Dedicated and customer focused Customer Service Representative with over 10 years of experience in the BPO industry. Passionate about helping customers by providing effective solutions and delivering excellent service. A highly adaptable and independent professional who learns quickly, thrives in fast-paced environments, and maintains a positive and professional attitude.

Strong communication, problem-solving, and interpersonal skills, with a commitment to ensuring customer satisfaction and contributing to team success.

Verification Specialist (2014 – 2024)

• Conducted employment and education background checks for U.S. job applicants.
• Verified candidates' employment history, job titles, dates of employment, and work experience by contacting current and former employers.
• Contacted educational institutions to verify degrees, certifications, graduation dates, and enrollment records.
• Ensured the accuracy and completeness of background verification reports while maintaining strict confidentiality of sensitive information.
• Communicated professionally with employers, schools, and other authorized sources to gather and validate applicant information.
• Followed client guidelines, company policies, and compliance standards to deliver accurate and timely verification results.
• Maintained detailed documentation of verification activities and updated records in the company's database.
• Demonstrated strong attention to detail, critical thinking, and excellent verbal and written communication skills throughout the verification process.

Patient Scheduler (2024 – Present)

• Scheduled patients for diagnostic exams and medical tests based on physician orders.
• Contacted patients promptly after receiving referrals from physicians or healthcare providers to arrange appointments.
• Coordinated with patients to identify convenient appointment dates and times while ensuring compliance with provider instructions.
• Verified patient information, explained appointment details, and provided pre-exam instructions when applicable.
• Managed incoming calls from patients and physician offices regarding scheduling requests, rescheduling, and appointment inquiries.
• Maintained accurate patient records and updated scheduling systems to ensure timely and efficient appointment management.
• Delivered exceptional customer service by communicating professionally, addressing patient concerns, and ensuring a positive scheduling experience.
• Maintained patient confidentiality and adhered to HIPAA regulations and organizational policies.

Bachelor of Science in Entrepreneurial Management (2010 – 2014)