Cosmetics/Estee Lauder Dillards - Cosmetics/Estee Lauder Dillards - Douglasville, Georgia
(2026-03)
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers to meet their needs for skincare and makeup.
- Approach customers and engage in conversation through use of effective interpersonal and people skills making connections.
- Apply and teach makeup technique to customers while making lasting connections.
Store Manager - L'Occitane En Provence - Alpharetta, GA
(2024-05 - 2025-02)
- Recruited, trained, and supervised new employees.
- Managed and oversaw all operations of my managers.
- Organized promotional events.
- Managed daily banking activities, accounting, deposits.
- Resolved customer complaints in a timely manner.
- Developed strategies to maximize sales and profitability.
- Conducted daily store operations, including opening and closing procedures, and cash handling.
- Analyzed sales data to identify trends, and adjust strategies accordingly.
Store Manager - The Body Shop - Atlanta, GA
(2018-09 - 2024-03)
Skincare, fragrance, cosmetics
- Train and drive teams on sales, customer service, KPI's, Products
- Customer Ambassador for district delivering training on new product development and customer satisfaction survey metrics
- Interview, hire employees as per HR standards
- Scheduling, time management, budgeting and managing payroll.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Exceeded sales goals, coaching color teams on sales technique, artistry skills, and client service.
- Trained artists for certification in artistry
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
Co-Manager/Store Manager - Sephora - Atlanta, GA
(2011-05 - 2018-10)
- Exceeded sales goals, coaching color teams on sales technique, artistry skills, and client service.
- Trained artists for certification in artistry
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
Prestige Manager - Ulta Salon and Cosmetics
(2003-06 - 2011-05)
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Maintained great relationships with Vendors to ensure success of brands.
- Managed prestige team, increased sales of business through development, coaching, and training.
- Training classes, ongoing education in sales and goals, skincare, makeup techniques and application
- Organized events to boost sales, Successfully had event bookings up to 300 clients bringing in 12-$15,000.00 in a day.
- Built relationships with clients and account executives
