Armando Adame

CompTIA A+ Certified IT Support Technician with current hands-on experience providing school-site technical support, Chromebook fleet management, hardware repair, and end user troubleshooting. Additional experience includes government field operations, academic IT environments, and enterprise support. Delivered live field support across multiple Los Angeles County election sites and supported Active Directory user accounts in production and lab environments.

Brings 7+ years of high-volume customer support experience with strong troubleshooting, documentation, and multi-system navigation skills. Comfortable working independently, managing responsibilities with minimal supervision, and building rapport across diverse environments.

Bilingual

English/Spanish. Currently pursuing CompTIA Network+ and Security+.

Help Desk Specialist / Computer Technician - Inglewood Unified School District (Contract) - Inglewood, CA

(2026-04)

Serve as the primary on-site technician for a K-8 campus, providing daily technical support to staff, administrators, and classroom users

• Increased operational Chromebook inventory by restoring 40+ devices through repair, donor-part recovery, and ChromeOS recovery procedures
• Completed ongoing Chromebook OS upgrades and recovery procedures while maintaining classroom readiness
• Assess and repair Chromebook hardware including screens, keyboards, batteries, touchpads, and related components across multiple models
• Maintain a 25-device loaner Chromebook fleet using a Google Sheets tracking system for repairs, assignments, and check-in/check-out workflows
• Manage student device swap processes to maintain classroom continuity and minimize downtime
• Resolve peripheral, audio, and application issues for administrators and office staff
• Operate independently on-site after initial training while managing daily support workload

IT Field Support Technician — Restore Team (Tier 3 Escalation) - Los Angeles County Registrar-Recorder / County Clerk - Norwalk, CA

(2025-10 - 2025-11)

Provided Tier 3 field-based IT support for election operations, resolving escalated hardware and device issues across multiple sites

• Diagnosed hardware failures, performed device swaps, and restored system functionality with minimal disruption
• Logged incidents and device changes in Cherwell ITSM to maintain accurate records and audit readiness
• Maintained strict chain-of-custody and asset tracking procedures in a compliance-driven environment
• Coordinated with dispatch and operations teams to verify authorization and complete service tasks

ITSM Support Intern / Computer Repair Technician - ABC Adult School - Cerritos, CA

(2025-03 - 2025-10)

Diagnosed and repaired hardware and software issues across 50+ desktop and laptop systems

• Performed RAM and SSD upgrades, peripheral installations, and Windows OS deployments using system imaging
• Resolved OS and application issues using structured troubleshooting methods
• Supported Active Directory user account management including password resets and access troubleshooting
• Provided Microsoft 365 and Outlook support along with Remote Desktop assistance
• Recovered user data from damaged or corrupted drives and maintained accurate service documentation

Auto Insurance Specialist / Customer Service Representative - AIS Insurance - Cerritos, CA

(2016-01 - 2020-09)

Handled 30+ high-complexity inbound calls daily in a KPI-driven call center, maintaining strong resolution rates

• Diagnosed and resolved customer issues by identifying root causes and delivering complete solutions
• Navigated multiple systems simultaneously while maintaining accuracy and efficiency
• Performed high-accuracy data entry and documentation in compliance with internal and regulatory standards
• Communicated complex billing and policy information clearly, improving customer understanding

Career Technical Education Diploma - IT Technician - ABC Adult School

High School Diploma - Lynwood High School