Realtor at Collective Realty Co (2022-01 – Present)
- Guide clients through buying, selling, and leasing properties, exceeding sales goals.
- Build strong client relationships and ensure a smooth transaction process.
- Lead property showings and open houses with a focus on client satisfaction.
Assistant Property Manager at Tam Residential (2021-09 – 2025-08)
- Supported daily operations of a residential community, including leasing, rent collection, maintenance coordination, and resident relations.
- Assisted in managing property budgets, vendor contracts, and financial reporting to ensure profitability and compliance.
- Oversaw tenant move-ins and move-outs, conducted property inspections, and ensured adherence to housing standards.
- Delivered exceptional customer service by addressing resident concerns promptly and maintaining high retention rates.
- Collaborated with upper management to streamline operational processes and enhance resident satisfaction.
- Utilized property management software for rent tracking, lease documentation, and maintenance scheduling.
Customer Sales Representative at Progressive Insurance (2021-02 – Present)
- Manage inbound and outbound calls, assisting customers with insurance policies and billing inquiries.
- Consistently achieve sales and customer satisfaction targets by delivering tailored solutions.
- Handle sensitive customer data with confidentiality and accuracy.
Medical Collections & Data Specialist at Axis Health System (2023-04 – 2024-04)
- Conducted medical collections by contacting patients, negotiating payment plans, and ensuring HIPAA compliance.
- Managed and analyzed patient account data to support accurate reporting and decision-making.
- Maintained detailed records and supported the revenue cycle team to improve collections efficiency.
Call Center Sales Representative at Amazin Kajin Pickles (2019-01 – 2022-12)
- Consistently met and exceeded sales targets by delivering personalized customer service.
- Resolved customer issues and inquiries, ensuring high satisfaction and repeat business.
- Collaborated with marketing to drive sales and refine product messaging.
Customer Service Clerk at United States Postal Service (2014-01 – 2020-12)
- Provided efficient service in a high-volume environment, processing mail and transactions.
- Built positive customer relationships and resolved inquiries promptly.
- Contributed to process improvements that enhanced operational efficiency.
