Customer Attendant at Arostik Ventures (2013-09 – 2015-12)
While I worked as a customer attendant at Arostik Ventures the following work activities:
- I attend to more than 50 customers per day that come to patronize baking materials and banking ingredients.
- I take note of every daily transaction initiated by the customers.
- I give summary daily report transaction reports of every transaction that takes place.
- I pay attention to every information the customers provide be it complaint and request without mixing it up.
- I create positive and professional seller-buyer relationship.
Religious and Values, Civic Education teacher at Amen College (2021-11 – 2022-08)
I worked as a Religious and National Values, Civic Education teacher at Amen College, I did as a primary assignment during my NYSC programme, the key responsibilities I offered are as follow:
- I made sure the students' notes are up to date, whereby I write note on the whiteboard.
- I gave the students concrete explanations about the topics in the subjects (Religious and National Values and Civic Education).
- I took them, whereby they'll have better knowledge and understanding about the subjects.
- I gave students impromptu tests and assignments just to improve their level of learning and also give them key points about learning.
- I gave key tips about exhibiting positive behavioral acts in the school premises, at home and the society.
- I keep records of assignments, notes completion, tests and examination scores of every student that offer the subjects.
Inbound call Agent at Access Bank PLC (2023-01 – 2023-03)
While I worked as an Inbound call Agent at Access Bank PLC, Lagos, Nigeria offered the following activities:
- Take customers calls and provide accurate, satisfactory answers to their queries and concerns.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Collaborate with other call center professionals to improve customer services.
- Receive daily calls from customers and consistently exceeded daily customer reached by 100%.
- Successfully achieved 95% customer satisfaction rating, exceeding the target by 10%.
Email team agent at Access Bank PLC (2023-04 – 2023-05)
While I worked as an Email Agent at Access Bank PLC, Lagos, Nigeria. The key responsibilities I offered are:
- Respond to customer queries in a timely and accurate way, via phone, email.
- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints on Email and reach out to provide assistance.
- Share feature requests and effective work arounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our Product, Sales and Marketing teams.
Outbound Telemarketer at Access Bank PLC (2023-05 – 2023-10)
While I worked as an Outbound Telemarketing agent at Access Bank PLC, Lagos, Nigeria. The key responsibilities I'm offering are:
- Providing the customer within formation about a company's products or services in order to create interest in the brand.
- Providing reliable and actionable data to support the telesales team to increase efficiency and productivity.
- Pre-qualifying prospects to make the work of sales teams easier.
- Generating repeat business by promoting new offers to customers.
- Converting customer inquiries into sales opportunities.
- Providing market research through the outbound calling.
- Surveying customer satisfaction.
Agency Banking support staff at Access Bank PLC (2023-10 – Present)
While I'm working as an agency banking support staff, I exercise the following assignment by the team:
- I initiate Agency PIN reset request when agents call into the contact center after through authentication keep the records on dynamic CRM portal.
- I use the Agency Ceva portal to initiate Agency PIN reset and then sends agency user ID to agents when he or she calls or sends a mail into the contact center.
- In a situation where agent complains of delayed inflow of funds into his or her account, I advise agents to send approved receipts to the email department, if a customer comes to initiate debit card withdrawal transaction on his or her POS machine terminal and if it's a funds transfer transaction that's done into agent's account, I also advise the agent to liaise with sender and get the session ID in order to assist further on the delayed inflow of funds complaint.
- I also send an escalation mail to the unit that will dispatch POS terminal machine to agents that request for POS terminal machine and usually initiate much transactions in their accounts.
Customer Support Resolution Specialist at Access Bank PLC (2025-06 – Present)
A results-driven Customer Support Resolution Specialist with experience in delivering efficient and customer-focused solutions within a fast-paced contact center environment. Skilled in handling customer inquiries, resolving transaction-related issues, and providing accurate information across multiple banking channels. Demonstrates strong communication, problem-solving, and conflict resolution abilities while maintaining professionalism and empathy.
Proficient in managing high call volumes, adhering to service level agreements, and ensuring customer satisfaction. Committed to upholding organizational standards and contributing to continuous service improvement.
