Shift Lead - CVS Pharmacy - Newark, NJ
(2024-10 - 2025-06)
- Directed daily front-store operations, cash management, and compliance audits for a high-volume retail location, supervising associates to ensure optimal performance.
- Championed customer loyalty initiatives, driving enrollment metrics in rewards programs and elevating regional customer satisfaction scores.
- Enforced corporate policies and safety regulations while managing end-of-day cash reconciliation and inventory tracking with zero variance.
- Stepped in as acting Store Manager during leadership absences, seamlessly maintaining store productivity, cleanliness, and precise labor allocation.
- Accelerated from Technician to Shift Lead within two months based on exceptional operational performance, leadership capacity, and service delivery.
Pharmacy Technician - CVS Pharmacy - Newark, NJ
(2024-08 - 2024-10)
- Maintained absolute accuracy and regulatory compliance while processing, verifying, and dispensing prescriptions under pharmacist supervision.
- Optimized pharmacy workflow dynamics by redesigning product restocking and shelf organization, successfully decreasing script processing latency.
Mobile Expert - T-Mobile - Newark, NJ
(2023-02 - 2024-06)
- Consistently exceeded assigned monthly mobility and smart-device sales targets through consultation-based upselling and strategic relationship building.
- Translated complex cellular plans, network technologies, and hardware specifications into digestible, value-driven solutions for a diverse consumer base.
- Engineered a seamless device-onboarding experience by troubleshooting technical hardware issues and executing flawless data migrations for new subscribers.
- Boosted customer retention metrics by resolving complex billing, service, or feature escalations with high empathy and rapid resolution times.
Online Customer Service Representative - Blade Stream and Services - Remote
(2019-05 - 2022-12)
- Managed cross-border customer success workflows, resolving inquiries for 150+ subscribers monthly across English, Portuguese, and Spanish channels.
- Architected and localized strategic social media marketing campaigns targeted at Brazilian, Portuguese, and Hispanic demographics, improving user engagement.
- Drastically reduced email and chat queue response latency by utilizing multi-platform CRM and helpdesk ticketing software efficiently.
Retail Sales Assistant Manager - Vitaflex - Elizabeth, NJ
(2017-01 - 2020-03)
- Partnered directly with the Store Manager to oversee storefront operations, visual merchandising, and inventory logistics for a specialty retail outlet.
- Co-managed human resource functions including recruiting, onboarding, and training new sales personnel on consultation techniques.
- Spurred organic revenue growth by executing structured in-store product promotions and establishing long-term customer relationships.
E-Commerce & Marketplace Specialist - Independent E-Commerce Enterprise - Remote
(2015-01 - 2025-10)
- Founded and scaled an independent digital retail operation as a concurrent venture, maximizing marketplace placement across Amazon, eBay, Walmart, Shopify, and Mercari.
- Optimized end-to-end digital pipelines, encompassing SEO listing optimization, media updates, real-time inventory tracking, and pricing analysis.
- Analyzed competitive landscape shifts and consumer behavior trends to adjust stock acquisition, maintaining a healthy, sustainable profit margin.
