KnowBe4 ~ Partner Success Manager February 2021 – August 2021
Spearheaded new Channel CSM initiative of management of all West/Central/Mountain partner managed per client KnowBe4 accounts, subscriptions and renewal opportunities.
Directly reported to Channel director and brainstormed to help collaborate future policy and standards for MSP per client, Channel and MSP Bulk CSM.
Finished number one in all of CSM of KnowBe4 onboarding (249 onboards), top 2 Channel CSM contacts/call ratio (61%), top 5 of all Channel CSM upsell won ($129,848) and top CSM in referrals for 3 out of 6 months.
Channel Reseller Customer Success Manager February 2020 – February 2021
Consistently finished in top 5 of all Channel CSM’s in renewal dollars won
Consistently finished in top 5 of all Channel CSM’s in upsell opportunities
Worked closely with new pricing specialist (Jonah Robertson) to learn KnowBe4 best practices, nuances of our Salesforce Admin and helped with smooth transition to work from home in the beginning of the pandemic
Accomplished consistent logo renewal every other month despite inheriting unhealthy accounts from previous CSM
Customer Success Manager April 2019 – February 2020
Consistently retained 90% off opportunity dollars per month
Acted as informal mentor due to seniority and superb performance to all new hires and new pricing specialist in Tech Touch East to maintain team performance and logo in lieu of no team lead for last 3 months of position
The Poker Depot ~ Account Executive August 2018 – April 2019
Increased revenue of e-commerce sales across multiple websites (thepokerdepot.com, pokerchips.com, titanplayingcards.com and gameonchipco.com) in a faced paced environment and following strict project timelines
Used CRM systems (Netsuite and Magento) to efficiently manage opportunities, estimates and close orders for personal e-commerce purchases and large distributors which included company events and casinos worldwide
Best Buy Mobile ~ Assistant Manager February 2013 – May 2018
Orchestrated all aspects of store management, business requirements, project planning, budget tracking and local marketing to improve sales numbers and quotas.
Recruited, directed and coached growing team of 6-8 employees throughout year.
Networked effectively with customers increasing revenue 10% YOY
Education
Studied business management with concentration in Marketing
