Arturo Calleros

Actively looking for additional employment to help better provide for my wife and children. I have spent the past 3+ years at Golden Road Brewing, working my way up to Bartender with additional behind the scenes responsibilities. Prior to working in the service industry, I was in a management position for mortgage lender loanDepot until our entire department was downsized and eliminated in 2022.

In addition, I also have a background in Technology, Admin Work, Warehouse Inventory, and I'm fluent in Spanish.

Bartender at Golden Road Brewing (2025-01 – Present)

• Greet guests, take orders, offer recommendations, pouring drinks safely and accurately
• Looking after bar top guests and ensuring customer satisfaction
• Beer Line cleaning and maintenance
• Bar upkeep, keg restocking, and inventory of cold box
• Training new hires

Server at Golden Road Brewing (2024-01 – Present)

• Greet guests, take orders, offer recommendations, run food and drink out accordingly
• Looking after tables and ensuring customer satisfaction
• Restocking of server stations & expo line
• Training new hires

Support Staff at Golden Road Brewing (2023-01 – 2025-01)

• Busser duties included clearing tables, refilling water jugs, replacing gas tanks on heaters
• Barback duties included changing kegs, loading and restocking glassware, clearing bar bus tubs
• Power washing and maintenance for the building premises
• Trained new hires

Account Manager Team Lead at loanDepot (2020-01 – 2022-12)

• Was in charge of managing several teams of Junior Account Managers
• Assigned tasks to all team members across different queues and monitored productivity across the board while holding weekly meetings to maintain rapport
• Managed escalations and urgent tasks for upper management
• Handled incoming and outgoing calls, chat messages and emails

Junior Account Manager at loanDepot (2019-01 – 2020-12)

• Provided day to day Processing Support for Senior Account Managers on various tasks, assisting with mortgage loan preparation
• Ordered vendor services including home insurance mortgagee updates, employment verifications, and home owners association certificates and policies
• Maintained a constantly fluctuating pipeline of tasks with routine follow ups
• Handled incoming and outgoing calls, chat messages and emails

Apple / GSX - ACiT 2016 iOS Service Certification - (2016)

Apple / GSX - SVC Apple Service Fundamentals Certification (2016)

Apple / GSX - iOS Qualification Certification (2015)

Computer Information Systems – Orange Coast College (2014)

Liberal Arts – Orange Coast College (2011)

High School Diploma – Tustin High School (2007)